How to Delete Your Account
To delete your Chatfuel account, please contact our support team — they'll process the request for you.
Before submitting your request, consider canceling your subscription first to avoid any further charges.
Steps
- Tell your AI Coworker that you want to delete your account and need to reach support — it will open a chat with our team. You can also email us at tos@chatfuel.com.
- Let the support team know you'd like to delete your account.
- Our team will confirm the deletion and let you know once it's done.
Frequently Asked Questions
- What happens to my data when I delete my account?
- When you delete your Chatfuel account, all your data — including bots, contacts, conversations, and analytics — is permanently removed from our systems. This process is irreversible, so make sure to export any data you need before requesting deletion.
- Can I reactivate my account after deletion?
- No. Once your account is deleted, it cannot be restored. You would need to create a new account and set up your bots from scratch. If you're unsure, consider pausing your subscription instead.
- How long does the deletion process take?
- Our support team typically processes account deletion requests within 1–3 business days. You will receive a confirmation email once the deletion is complete.
- Do I need to cancel my subscription before deleting my account?
- Yes, we recommend canceling your active subscription before requesting account deletion to avoid any additional charges. You can cancel your subscription from your account settings in the Chatfuel dashboard.