Users not only chat with family and friends via messengers. They also contact brands to learn more about products and services, make purchases, and book appointments. As a result, businesses use messengers to tell about their brands and products, offer customer support, collect clients’ feedback and sell more. According to [a Facebook study](https://www.facebook.com/business/news/insights/more-than-a-message-the-evolution-of-conversation), 53% of consumers are more likely to shop with a business they can message. With the Facebook Messenger automation, you can create a consistent, helpful, constantly available presence on multiple channels.

A chatbot fills the gaps and appears in places where your target audience spends time: in Facebook feeds, on Instagram, or your website. Users enjoy your brand’s constant availability by interacting with the familiar interface on various channels. This article will explore why the brand’s website should be the first place you embed automation. We will compare the Website Messenger bot and a traditional website chat window. And we will show you how to set up a Messenger bot on your website in a few clicks.

## How a Messenger bot looks on your website

There are 2.9 billion Facebook Messenger active users, ranked by the number of users in 2022. They are familiar with its interface and know how it works. Instead of creating a chat window on your website, you let your clients use Messenger to reach out to you. After adding, a Messenger logo appears on your website. Then, users click it and open a conversation with your bot. That way, users engage with your chatbot directly on your website and have a long-form interactive conversation. With Chatfuel, you use Messenger automation for different purposes, depending on your industry and needs.

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_add_a_messenger_chatbot_to_your_website_0_b8024f2012/xs_add_a_messenger_chatbot_to_your_website_0_b8024f2012.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_add_a_messenger_chatbot_to_your_website_0_b8024f2012/sm_add_a_messenger_chatbot_to_your_website_0_b8024f2012.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_add_a_messenger_chatbot_to_your_website_0_b8024f2012/md_add_a_messenger_chatbot_to_your_website_0_b8024f2012.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_add_a_messenger_chatbot_to_your_website_0_b8024f2012/lg_add_a_messenger_chatbot_to_your_website_0_b8024f2012.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_add_a_messenger_chatbot_to_your_website_0_b8024f2012/xl_add_a_messenger_chatbot_to_your_website_0_b8024f2012.webp 2080w" width="2080" height="1168" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_add_a_messenger_chatbot_to_your_website_0_b8024f2012/original_add_a_messenger_chatbot_to_your_website_0_b8024f2012.webp" alt="Free chat on your website by Messenger "><figcaption>Messenger window on a website</figcaption></figure>

## Who should add a chatbot to their websites

A Messenger chatbot has two prominent use cases: automating FAQs and product recommendations. You can set up multiple conversational scenarios on different pages of your website. That way, each conversation with your chatbot will be more relevant to a user. For example, clients take a quiz on your product page, get a personalized recommendation, and buy your product. And on your page for wholesalers, clients enter a different business-to-business conversation.

You can make all interactions with every person who visits your website meaningful. Share information, answer questions, recommend products, and guide visitors through a conversion. Whatever works [for your business.](https://chatfuel.com/blog/top-9-reasons-your-business-needs-a-chatbot) Here are some use cases of how our clients from different industries used Messenger automation:

-   [Beauty salons](https://chatfuel.com/blog/messenger-chatbot-for-salon-or-beauty-business) — for appointments. ️

-   [Nonprofits](https://chatfuel.com/blog/9-reasons-your-nonprofit-needs-a-chatbot) — for fundraising.

-   [Shopify merchants](https://chatfuel.com/blog/9-reasons-your-ecommerce-business-needs-a-chatbot) — to sell products.

-   [Influencers](https://chatfuel.com/blog/personal-chatbots) — to communicate with their fans.


## How to set up a free Messenger bot on your website

A Messenger chatbot on your website is a point where users start a conversation with your bot. In Chatfuel, we call them Entry Points. To add a Messenger bot to your website, you’ll need to set up a Customer Chat Entry Point:

1.  Go to Automation → Flows and create a Customer Chat Entry Point.

2.  Click next to the Messenger symbol to open a settings panel.

3.  Click Copy Code.

4.  Paste the copied code into your website.


Ensure to toggle the switch on to activate the Entry Point and insert the code right after the opening tag on each page where you want the plugin to appear. Plugin — is an extension that adds new functions to a host program. For example, you add a Customer Chat Plugin to your website by pasting the copied code into your website. Now your customers can interact with your business anytime they see a familiar Messenger logo. See the detailed tutorial on adding a Messenger chatbot [here](https://docs.chatfuel.com/en/articles/5573653-add-a-chatbot-to-your-website).

## How a website chatbot works

Visitors see a Messenger window on your website, inviting them to engage. If they decide to begin the chat, they continue with their Facebook account or as a guest:

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_add_a_messenger_chatbot_to_your_website_1_80789bcfea/xs_add_a_messenger_chatbot_to_your_website_1_80789bcfea.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_add_a_messenger_chatbot_to_your_website_1_80789bcfea/sm_add_a_messenger_chatbot_to_your_website_1_80789bcfea.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_add_a_messenger_chatbot_to_your_website_1_80789bcfea/md_add_a_messenger_chatbot_to_your_website_1_80789bcfea.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_add_a_messenger_chatbot_to_your_website_1_80789bcfea/lg_add_a_messenger_chatbot_to_your_website_1_80789bcfea.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_add_a_messenger_chatbot_to_your_website_1_80789bcfea/xl_add_a_messenger_chatbot_to_your_website_1_80789bcfea.webp 2080w" width="2080" height="1168" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_add_a_messenger_chatbot_to_your_website_1_80789bcfea/original_add_a_messenger_chatbot_to_your_website_1_80789bcfea.webp" alt="Messenger chat interface on website"><figcaption>Messenger interface after visitors begin the chat</figcaption></figure>

### With Facebook account

When users choose this option, they let your bot use their Facebook profile data. For example, name and timezone so that your automation personalizes the chat using [attributes](https://docs.chatfuel.com/en/articles/5573554-attributes). In addition, the chat’s history is saved in users' Messenger, and they can continue the conversation later via Messenger. For example, users decide to do it after leaving your website. In that case, all their previous interactions with the bot on your website will be accessible.

### As a guest

When users choose a Guest mode, a temporary guest account is created. Your bot doesn’t get their Facebook account information. You can’t message guest users after they end a chat with your bot or after 24 hours from creation, depending on which came first. The conversation remains in your inbox until you delete it.

We recommend creating different flows for guests and logged-in users. For example, you only have one flow, personalized with attributes. However, since your bot doesn’t have access to a guest user’s profile data, it can’t fill in values for the attributes. The result could be an incomplete or even confusing experience for that user. With the Customer Chat Entry Point, you can create two different flows for logged-in and guest-mode users.

## Website Messenger bot VS. Traditional website chat window

Both aim to inform or assist visitors and move them along the funnel. But a Messenger chat window has several unique advantages:

-   **A channel for future communication.** Once a logged-in user responds to your website Messenger bot, you’ll be able to reach them via bot again in the future. Gather their contacts with the Chatfuel plugins and Export data [from the chatbot to Google Sheets](https://docs.chatfuel.com/en/articles/2708726-export-data-from-chatfuel-to-google-sheets).

-   **Seamless conversations.** A traditional website chat starts from scratch every time, even if the same user comes back to your website. With a Messenger bot, the conversation has context. Users logged into Facebook see the previous messages exchanged with your bot. Also, they can chat with your bot via Messenger even after leaving your website.

-   **Access to profile information.** Once users continue the conversation with your bot with Facebook, you can access their profile information in the [People tab](https://docs.chatfuel.com/en/articles/1575151-people-tab?utm_landing=blog-posts%2Fadd-a-messenger-chatbot-to-your-website) in Chatfuel. Use this data to segment users with attributes, and [retarget them](https://chatfuel.com/blog/sponsored-messages-guide-to-reengaging-chatbot-subscribers) accordingly later.

-   **Improved user experience.** Users recognize the familiar interface of Messenger and enjoy that same rich media experience.

-   **Full chatbot functionality.** Any functionality you build into your bot is available on your website, including the ability to [hand over the conversation](https://docs.chatfuel.com/en/articles/849315-live-chat?utm_landing=blog-posts%2Fadd-a-messenger-chatbot-to-your-website) to a live agent to close the deal.


## Get more value from your website traffic

Embedding a chatbot window on your website is a game-changer. Earn many more conversions using a bot to guide your website visitors down the funnel instead of leaving them to browse and learn about your brand on their own. [Sign up](http://dashboard.chatfuel.com/?utm_landing=blog-posts%2Fwelcome-message-best-practices&lng=en) to get started with Chatfuel today.

Earn many more conversions using a bot to guide your website visitors down the funnel. This article about how to add a bot to your website

Add a free Messenger bot to your website in 4 steps

Running a restaurant has been quite a challenging task for the last several years. Restaurant business owners face various issues: price rise, labor shortage, and different limitations. One of the ways to cope with it is to optimize the processes.

In this article, we’ll share optimal solutions for building your dream business and ideas on using chatbots for more profit.

## Make your bot answer questions for you

According to a [research](https://www.superoffice.com/blog/response-times) of 3,200 consumers, 46% expect companies to respond faster than 4 hours. So, you can’t ignore direct messages and spend hours a day answering the same questions manually. But a chatbot can do it automatically.

With FAQs automation, you can improve office productivity by giving your staff more time to focus on other goals. In addition, the brand’s response rate and customer engagement improve because people feel more valued when they get quick responses.

A well-designed chatbot answers up to [80% of routine questions](https://www.invespcro.com/blog/chatbots-customer-service/) in your restaurant, bar, coffee shop, food truck, or food-delivery business. It can do this based on pre-defined questions and answers or using artificial intelligence to handle free-form inquiries. So naturally, the easier and friendlier you make the process of learning about your food-industry business, the better the customer experience will be

## Catch all comments and re-engage your clients

People expect to get discounts as they used to during the pandemic as a reward for using online resources and apps. [Comments Autoreply Entry Point](https://chatfuel.com/blog/how-to-turn-facebook-post-commenters-into-customers) is a great option to reach new people with a coupon or a special offer. Apply it to a specific Facebook post on your Page. Then, those who comment on it will receive a message from your bot with the discount or a coupon. Those people can now visit your restaurant and redeem it. Plus, you can re-engage them via bot with more offers in the future.

You can also re-engage inactive bot users. By Facebook Messenger policies, you can send promotional content for free within a 24-hour window since their last interaction with your chatbot. After that, you can pay to send a [sponsored message](https://chatfuel.com/blog/sponsored-messages-guide-to-reengaging-chatbot-subscribers) to re-engage inactive users — reopening that 24-hour window. For example, you can announce a new menu item, a new location, or a promotion, like a special Valentine’s Day dinner or a “kids eat free” deal. Use our Segment Sync feature to manage your bot audience so that you can send relevant messages to particular target groups.

## Automation plus optimization

Let your staff be more efficient and make your chatbot deal with constant phone calls and emails from people who want to make a reservation. If you offer multiple services, like event spaces or catering, your bot can gather lead information from users looking for information on related topics.

Your chatbot can ask questions, save and [export all responses to a Google Sheet](https://docs.chatfuel.com/en/articles/2708726-export-data-from-chatfuel-to-google-sheets), and email you all data about new leads. Once you get detailed lead information, you can reach out personally to seal the deal.

These solutions leave you much room for maneuver and lower the operational costs. And these are only a tiny part of a plan. The significant advantage of Chatfuel is that we collect detailed statistics with our automation, which helps you deal with the most extensive catering issue — optimization.

[Fred Kirvan](https://www.forbes.com/sites/garyocchiogrosso/2022/03/16/trends-affecting-the-restaurant-industry-in-2022/?sh=2478900851e2) of New Jersey Kirvan consulting shares:

> “Now more than ever, it’s vital that you analyze the data available to ensure your business is fully optimized. For example, valuable information exists within your point of sale to help determine what changes could streamline your menu offerings. Streamlining your menu offering could result in improved profitability, the need for less staff, and fewer items from your distributor, so you’re using more of what you do use. But, I often find that business owners aren’t using the data to drive the decisions that could help them navigate these challenging times.”

Restaurant owners and operators will have to continue to expand their digital presence. Chatfuel offers the tools that will allow you to deliver instant rewarding, seamless customer experiences. [Sign up](https://dashboard.chatfuel.com) to get started with Chatfuel today.

In this article, we’ll share optimal solutions for building your restaurant chatbot and ideas on using chatbots for more profit

Cut Restaurant Operational Costs with a Chatbot

A great product attracts people. And it the support team gets more overwhelmed with a high customer flow. When it comes to e-commerce, the pressure might be even higher because consumers can quickly ask a question and expect a quick response. And if they don’t get it, most likely, they’ll leave. No matter how great the product is.

[3D Mats](https://shop.3dmats.com) is a Taiwanese e-commerce retailer that faced this problem. They design and sell car accessories such as floor mats, sunshades, and roof racks, focusing on constantly innovating and releasing high-quality items for their customers. Looking for a solution, 3D Mats hired GoSky AI agency to build a chatbot for their brand. The bot produced such excellent results for 3D Mats that it won second prize in our 2019 E-commerce Chatbot Competition. Here are a few metrics:

-   The yearly average return on ad spend (ROAS) blasts to 999%.
-   47% of customers purchase other recommended products.
-   The repurchase rate has climbed to 30%.

Let’s have a look at their journey.

## Busy support team, ineffective both marketing and ads

The 3D Mats support agents spent most of their time answering repetitive common questions. For example, consumers asked about the products, delivery details, and other things that are called FAQs. Of course, answering those is essential, but that meant less time to respond to more complex inquiries, plus longer waiting time for all customers.

Despite communicating with consumers a lot, the 3D Mats team didn’t have a good feel for who their ideal customer was. So, it was hard for them to market effectively. Not understanding their target audience meant their Facebook ads weren’t too successful. Their retargeting ads were getting pricey, even though they weren’t doing much to increase sales for their store.

All these problems took the 3D Mats team to the point where they needed an innovative but inexpensive solution. So, they decided to try automation.

## One chatbot solves three problems

Initially, the GoSky team realized that all these problems were connected. So, they set up a strategy for solving them all and implemented it in their chatbot for 3D Mats. “Chatfuel Dashboard is very stable and trust-worthy. It brings an enjoyable user experience to the bot builder and the bot users, ” Dora Tseng from GoSky AI explains why they chose Chatfuel for this and other projects.

Let’s look at how the GoSky team broke down the task into three steps and used powerful Chatfuel tools and plugins for each problem.

### 1\. Automating FAQs and product recommendation

3D Mats shared that most of the FAQs they receive from the comments. So, the GoSky team used a Comments Autoreply feature in their Chatfuel automation. A chatbot can send a private message to all commenters or only those who used a specific keyword in their comment. This rule can be applied to all posts or only particular ones. If you already use Chatfuel automation, you can set the Comments Autoreply feature and check the FAQ templates in your [Dashboard](https://dashboard.chatfuel.com).

### 2\. Understanding the audience

[Click-to-Messenger ads](https://chatfuel.com/blog/create-click-to-messenger-ads-to-drive-traffic-to-your-bot). Tseng calls this feature and chatbots “a perfect match because they lead right to the chatbot, avoiding necessary redirect.” GoSky AI used bot links to make this process even smoother. For example, when users click a product ad, a link takes them to that part of the bot containing information about that product. That way, users find what they need in one click, so conversion rates increase.

[Save to Google Sheets plugin.](https://docs.chatfuel.com/en/articles/2708726-export-data-from-chatfuel-to-google-sheets) The 3D Mats chatbot quizzes users about their car and needs. It automatically exports their answers to a Google Sheet. A human agent then checks the responses, finds the right product for the user’s car, and sends them the store link to it via Live Chat. The GoSky team plans to automate the whole product recommendation process to save even more time.

### 3\. Improving the ad campaigns

[Lookalike audiences](https://docs.chatfuel.com/en/articles/1575719-how-to-create-facebook-and-instagram-ads). On Facebook, you can target new people who are most likely to be interested in your ad — and most likely to convert. Chatfuel users have access to this data in the People tab. They can export it to Facebook and use it in their ads.

A/B Test plugin. GoSky AI used this feature for the brand’s holiday campaign to find the most effective way to send a promo code to users. They tried three options: sending it immediately, sending it later via [sequences](https://docs.chatfuel.com/en/articles/908868-sequences), and sharing it with a countdown timer. The results showed that the Sequence flow worked best, as it got them the most conversions. They used that method for all future users and **increased monthly sales by 29%**!

## Beyond expectations

Eventually, the 3D Mats team had much more time because the automation was now instantly responding to common questions. Once a Chatfuel bot starts a conversation with a new user, it saves their profile information in the [People tab](https://docs.chatfuel.com/en/articles/1575151-people-tab). The more new users the 3D Mats chatbot interacted with, the more data the team had to analyze. That insight allowed them to solve their second problem. Eventually, 3D Mats was able to run better ads and produce more relevant content, helping solve the third problem. The bot GoSky built help solved 3D Mats’ problems and accomplish their goals:

1.  The chatbot’s FAQs function and quiz feature have **reduced repetitive inquiries by 70%**. Once they automate the entire process, GoSky estimates that number will jump to 95%! The 3D Mats support team already has much more time to spend on other tasks, and that time will only increase.
2.  Suggesting products has been a super effective function of the bot, too. 47% of customers now also purchase other recommended products. 3D Mats’ **repurchase rate has climbed to 30%**. The bot personalizes the service and [keeps customers coming back](https://chatfuel.com/blog/customer-loyalty-chatbot).
3.  The audience data that the 3D Mats chatbot gathered gave their Facebook ad performance a significant boost. Their yearly average return on ad spend **(ROAS) is now 999%**.

<figure><img alt="Return on Ad Spend " src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_6_reasons_marketing_agencies_should_offer_chatbot_services_1_86eeb64508/original_6_reasons_marketing_agencies_should_offer_chatbot_services_1_86eeb64508.webp" height="505" width="2048" blurdataurl="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAQAAAABCAIAAAB2XpiaAAAACXBIWXMAAAsTAAALEwEAmpwYAAAAFUlEQVR4nGNQ19XeuGnr85dvMrNzASZfBpVmfsHTAAAAAElFTkSuQmCC" placeholder="blur" srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_6_reasons_marketing_agencies_should_offer_chatbot_services_1_86eeb64508/xs_6_reasons_marketing_agencies_should_offer_chatbot_services_1_86eeb64508.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_6_reasons_marketing_agencies_should_offer_chatbot_services_1_86eeb64508/sm_6_reasons_marketing_agencies_should_offer_chatbot_services_1_86eeb64508.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_6_reasons_marketing_agencies_should_offer_chatbot_services_1_86eeb64508/md_6_reasons_marketing_agencies_should_offer_chatbot_services_1_86eeb64508.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_6_reasons_marketing_agencies_should_offer_chatbot_services_1_86eeb64508/lg_6_reasons_marketing_agencies_should_offer_chatbot_services_1_86eeb64508.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_6_reasons_marketing_agencies_should_offer_chatbot_services_1_86eeb64508/xl_6_reasons_marketing_agencies_should_offer_chatbot_services_1_86eeb64508.webp 2048w"><figcaption>The GoSky team achieved a yearly average ROAS of 999% for their client 3D Mats.<br></figcaption></figure>

## Grow e-commerce conversion rate

With Chatfuel, you can answer FAQs, learn your target audience better, improve your ads, and more. Automation will help you save time to focus on the things that need your attention most while your automation communicates with your customers 24/7. [Sign up for free](https://dashboard.chatfuel.com) today to access the Chatfuel powerful tools and features. No technical knowledge or previous experience is required.

This agency used a bot to help an ecommerce brand reduce 70% of repetitive customer inquiries, increase sales, and achieve ROAS of 999%!

Agency Gets 999% ROAS with a Messenger Bot

## The brand

Photobooth Deluxe is a German company founded by Jürgen Mayr. This entrepreneur began his career as a wedding photographer, but decided he wanted to do things a bit differently than others in the industry.

Years ago, Mayr began to notice the rise in popularity of photo booths for weddings in Asia and the US. He got a friend to build him a prototype, and in 2013, he started building his own. From then on, many of his fellow wedding photographers who saw them wanted one for their own businesses.

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_0_d11bec1666/xs_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_0_d11bec1666.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_0_d11bec1666/sm_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_0_d11bec1666.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_0_d11bec1666/md_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_0_d11bec1666.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_0_d11bec1666/lg_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_0_d11bec1666.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_0_d11bec1666/xl_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_0_d11bec1666.webp 2000w" width="2000" height="1123" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_0_d11bec1666/original_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_0_d11bec1666.webp" alt=""><figcaption></figcaption></figure>

Since then, Mayr has built and sold 500 photo-booth systems across Europe—but that’s not the key source of his income today. Instead, it’s supplies (the specialized ink and paper for the photo booths) that he sells regularly to past clients. The Messenger bot he built now handles all these transactions—and he won first prize in Chatfuel’s [2019 Ecommerce Bot Competition](https://www.facebook.com/groups/chatfuel/permalink/671349200060490/) for it.

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_1_e3aa6d5c99/xs_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_1_e3aa6d5c99.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_1_e3aa6d5c99/sm_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_1_e3aa6d5c99.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_1_e3aa6d5c99/md_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_1_e3aa6d5c99.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_1_e3aa6d5c99/lg_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_1_e3aa6d5c99.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_1_e3aa6d5c99/xl_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_1_e3aa6d5c99.webp 1920w" width="1920" height="1080" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_1_e3aa6d5c99/original_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_1_e3aa6d5c99.webp" alt=""><figcaption>Jürgen Mayr, founder and CEO of Photobooth Deluxe, won first prize in Chatfuel's Ecommerce Chatbot Competition in 2019.</figcaption></figure>

## The problem

Pre-chatbot, the procedure for reordering these supplies wasn’t easy for Mayr or his clients. Taking down their information via phone and email to send to the drop-shipper was tedious, and took 10–20 minutes each time. Plus, orders could only be processed when Mayr was available. If he were on vacation or at an event, for example, the orders wouldn’t be shipped until days later when he had time to submit them.

95% of his clients are on Facebook. So when he heard about chatbots, he knew he had to see if one could help him streamline the process. “The goal, ” Mayr explains, “was to enable my clients to order supply materials without my physical presence.”

## The solution

Mayr held the common misconception that you need coding knowledge to build a Messenger chatbot, so he turned to a freelancer for help. But when the end result didn’t turn out well, he decided to take the project on himself. One Friday morning, he set out to build a chatbot with Chatfuel by Sunday night. “If I can get it done in time, great. If not, I’ll treat it as a good experience and know that chatbots aren’t for me, ” Mayr says.

He started with a sea of sticky notes on his wall to help him plan the bot’s flow. It’s a great illustration of his advice for other bot builders, which is that planning is crucial. 90% of the work—[mapping out a logical flow](https://youtu.be/HX-zA-DkPaU)—happens before you even log into Chatfuel. And then once you do: “Do something, and test it, tweak it, and test it again!” says Mayr.

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_2_c329476e29/xs_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_2_c329476e29.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_2_c329476e29/sm_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_2_c329476e29.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_2_c329476e29/md_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_2_c329476e29.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_2_c329476e29/lg_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_2_c329476e29.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_2_c329476e29/xl_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_2_c329476e29.webp 2840w" width="3000" height="2000" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_2_c329476e29/original_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_2_c329476e29.webp" alt=""><figcaption></figcaption></figure>

The bot he built and fine-tuned then does exactly what he wanted it to. It gathers all the order, shipping, and payment information from first-time clients, and notifies the drop-shipper to ship. For repeat customers, all past information is saved, and the reorder process takes just two taps.

“So if I’m on vacation for two weeks, for example, my clients can still order, they can still get their materials/supplies. When I come back home, all I have to do is write the invoices, ” says Mayr. 🏝️

## The recipe

> “Don’t build a bot a bot to serve you as a vendor; build a bot to serve your clients” — Jürgen Mayr, Photobooth Deluxe founder

These are a few of the features and plugins Mayr used to build his super-effective Messenger chatbot:

-   **User attributes.** Mayr uses this Chatfuel feature to keep track of how much each of his clients have spent with him in total. He set an attribute to populate with the total amount, which updates automatically each time an order is placed. Using attributes also gives him the option to [create custom and Lookalike Audiences](https://docs.chatfuel.com/en/articles/1575719-how-to-create-facebook-and-instagram-ads/) for [sponsored messages](https://chatfuel.com/blog/sponsored-messages-guide-to-reengaging-chatbot-subscribers/) and other Facebook ads, so he can target his most valuable customers (or find prospects similar to them). *You can now use Segment Sync to send subscriber data for these audiences to Facebook in one click.*


<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_3_a81680e3d5/xs_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_3_a81680e3d5.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_3_a81680e3d5/sm_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_3_a81680e3d5.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_3_a81680e3d5/md_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_3_a81680e3d5.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_3_a81680e3d5/lg_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_3_a81680e3d5.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_3_a81680e3d5/xl_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_3_a81680e3d5.webp 1384w" width="1384" height="748" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_3_a81680e3d5/original_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_3_a81680e3d5.webp" alt=""><figcaption></figcaption></figure>

-   **Notify Admin via Email plugin.** Each time a client orders through Mayr’s chatbot, it instantly sends an email to him for his records. It also sends one to his drop-shipper, so they can package and ship the order right away.


<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_4_929a4b4a38/xs_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_4_929a4b4a38.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_4_929a4b4a38/sm_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_4_929a4b4a38.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_4_929a4b4a38/md_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_4_929a4b4a38.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_4_929a4b4a38/lg_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_4_929a4b4a38.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_4_929a4b4a38/xl_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_4_929a4b4a38.webp 1478w" width="1478" height="804" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_4_929a4b4a38/original_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_4_929a4b4a38.webp" alt=""><figcaption></figcaption></figure>

-   [**Sponsored messages**](https://chatfuel.com/blog/sponsored-messages-guide-to-reengaging-chatbot-subscribers/). After a customer places an order, Mayr’s bot asks if they’d like to receive a supply check-in notification in 30 days. Now that Facebook’s policies have changed, he plans to use sponsored messages to send these, which simply ask if the client needs to reorder. Mayr says his customers often forget to stock up on supplies otherwise, so these reminders are helpful for them and bring in more revenue for him. *You can now use our native ads integration to easily set up sponsored messages for your Facebook chatbot.*


<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_5_fc8ea7d2e6/xs_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_5_fc8ea7d2e6.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_5_fc8ea7d2e6/sm_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_5_fc8ea7d2e6.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_5_fc8ea7d2e6/md_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_5_fc8ea7d2e6.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_5_fc8ea7d2e6/lg_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_5_fc8ea7d2e6.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_5_fc8ea7d2e6/xl_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_5_fc8ea7d2e6.webp 2000w" width="2000" height="1123" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_5_fc8ea7d2e6/original_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_5_fc8ea7d2e6.webp" alt=""><figcaption></figcaption></figure>

-   **Third-party API**. The next update Mayr has planned for his bot involves an API from the shipping company he uses. He’s going to connect Chatfuel to it via Zapier or [Integromat](https://www.make.com/en/integrations/chatfuel?fromImt=1&/). That way, the bot can automatically message customers with a tracking number, so they can keep tabs on their shipment. “Always keep the client well informed, and make it easy for him to order, ” advises Mayr.

-   [**JSON API**](https://docs.chatfuel.com/en/articles/735122-json-api/). It occasionally happened that new-order emails would be missed by the drop-shipper, or would end up in their spam folders. To solve this issue, Mayr [used the JSON API](https://chatfuel.com/blog/json-api-examples/) to integrate Twilio. His drop-shipping company now receives an SMS text triggered by the bot, so they know to look out for a new-order email.


<figure><img><figcaption></figcaption></figure>

He also encourages other bot builders to seek feedback before launching. “Maybe ask a couple of friends to test it. Ask them to be very, very critical with the bot. Ask if there were any steps where they didn’t know what to do, because that means you have to do better there.” And always design with the customer or end user in mind, he adds. “Don’t build a bot to serve you as a vendor; build a bot to serve your clients.”

## The results

> “The quality and ease of service is more important to \[my clients\] than getting the lowest price” –Jürgen Mayr, Photobooth Deluxe founder

Since he implemented the bot, Mayr has **automated over $100,000 in revenue** with his Messenger chatbot. “It’s quite amazing, ” admits Mayr, “because it’s almost hands-free. I don’t have to do a lot. I have to write the invoice at the end; that’s it.” And he’s even working to automate that final step: He’s already asked his invoicing company to consider adding an API for their service.

Mayr also notes that he gets more sales because the ordering process via bot is so simple. Normally clients shop around to check prices with different vendors before ordering photo-booth supplies, he explains. “But I make it so easy for them to reorder, so it doesn’t matter if a certain item is a few euros more.” His clients order anyway, because “the quality and ease of service is more important to them than getting the lowest price.”

## Build a picture-perfect bot for your brand

“Chatfuel is amazing. It’s fun to work with, and you don’t have to have developer skills. You can do a lot just with a logical mind, ” says Mayr. He studied economics and tax law himself, which illustrates that building a Chatfuel Messenger bot without a coding background is completely possible. “If you really need a developer for some advanced functionality, ” he adds, “you can probably find someone in the [Chatfuel community](https://www.facebook.com/groups/chatfuel/). You can do almost everything yourself though; the sky or your brain is the limit!”

<figure><img><figcaption></figcaption></figure>

> “Chatfuel is amazing. It’s fun to work with, and you don’t have to have developer skills. You can do a lot just with a logical mind”  –Jürgen Mayr, Photobooth Deluxe founder

[Sign up with Chatfuel](https://dashboard.chatfuel.com) for free today — no coding skills, previous experience, or credit card required.

Discover how this photo-booth entrepreneur used a Messenger chatbot to bring in revenue on autopilot. Photobooth Deluxe is a German company founded by Jürgen.

Chatfuel Bot Automates $100K+ in Ecommerce Sales

## The brand

DECEN Muebles Infantiles is an ecommerce children’s furniture brand based in Mexico. They craft beautiful, high-quality cribs and cradles by hand for sale online. Their mission is to design and build pieces that are safe, sturdy, beautiful, and environmentally sustainable.

<figure><img src="https://storage.googleapis.com/chatfuel-cms-staging/pic/decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_0_3ab4411cda/decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_0_3ab4411cda.gif" alt="DECEN® Baby Brand Generates 80% of Total Sales With Messenger Bot" height="720" width="1080" placeholder="blur"><figcaption>DECEN Muebles Infantiles sells unique, handcrafted baby furniture.</figcaption></figure>

## The problem

[DECEN’s](https://decen.com.mx) small team had too many tasks on their plate. They were pleased to be getting more customers than ever, but their Messenger inbox was overflowing with inquiries. The company’s founder Omar Cortes started searching for solutions:

> **“I was already looking for a couple people to join the team just for answering inquiries. Then I found Chatfuel.”** –Omar Cortes, founder

## The solution

“I logged into Chatfuel with my Facebook account, ” Cortes continues, “and I had my own chatbot working by the end of the day.” The bot he built acts as a first line of defense for customer support, but works as a sales funnel and content-marketing opportunity too. It’s designed to:

📝 provide answers to common questions

🔍 let users browse products right within Messenger

🤱🏻 share useful content related to babies and their care

Cortes has used the bot for various successful campaigns to boost sales, generate leads, and increase brand awareness and [customer loyalty](https://chatfuel.com/blog/customer-loyalty-chatbot), too. DECEN’s results from their chatbot were so impressive, they won Chatfuel’s 2017 bot competition! 🏆

> **“I logged into Chatfuel with my Facebook account and I had my own chatbot working by the end of the day.”** –Omar Cortes, founder

## The recipe

“I’ve tried other chatbot platforms and I still find Chatfuel the most useful, reliable, and easy to work with, ” says Cortes. To get the impressive results that helped them grow their brand, the DECEN team used these Chatfuel functions and features:

-   [**FAQs**](https://chatfuel.com/blog/chatbot-for-customer-service). The DECEN team built [an FAQ functionality](https://youtu.be/A499Eeq9Lq8) into their chatbot so it could help with customer inquiries. They included the most common questions plus informative answers, and made them easy to identify with emoji.

<figure><img src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_1_1e5499a093/original_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_1_1e5499a093.webp" alt="FAQ functionality into their chatbot" height="1106" width="2000" blurdataurl="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAQAAAACCAIAAADwyuo0AAAACXBIWXMAABCcAAAQnAEmzTo0AAAAI0lEQVR4nGNgcDdq3L9+9ctrDAr8DAyeJhve3j7w9wWDrxUAiE0LIxTZK0oAAAAASUVORK5CYII=" placeholder="blur" srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_1_1e5499a093/xs_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_1_1e5499a093.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_1_1e5499a093/sm_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_1_1e5499a093.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_1_1e5499a093/md_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_1_1e5499a093.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_1_1e5499a093/lg_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_1_1e5499a093.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_1_1e5499a093/xl_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_1_1e5499a093.webp 2000w"></figure>

-   [**Comments Autoreply**](https://chatfuel.com/blog/how-to-turn-facebook-post-commenters-into-customers). DECEN created a post on their Facebook page to announce a giveaway of one of their most popular cribs. To enter, expectant mothers simply had to comment with the month their baby was due. The bot automatically messaged all commenters, engaging even those who didn’t win.

<figure><img src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_2_1231a23006/original_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_2_1231a23006.webp" alt="Facebook giveaway" height="663" width="1000" blurdataurl="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAQAAAADCAIAAAA7ljmRAAAACXBIWXMAAAsTAAALEwEAmpwYAAAAMElEQVR4nGPQUDNXkDVMTip89vwlg66KuRQjf1J4zNdf/xmMjNyEuOQ9XAI+ff4OAPXUDjKwQdwSAAAAAElFTkSuQmCC" placeholder="blur" srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_2_1231a23006/xs_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_2_1231a23006.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_2_1231a23006/sm_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_2_1231a23006.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_2_1231a23006/md_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_2_1231a23006.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_2_1231a23006/lg_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_2_1231a23006.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_2_1231a23006/xl_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_2_1231a23006.webp 1000w"><figcaption>The Facebook giveaway post DECEN Muebles Infantiles used to gain qualified leads and increase sales</figcaption></figure>

-   **Gallery cards.** The furniture pieces DECEN sells are beautiful, so they took advantage of the aesthetics of their products in their chatbot. The team used gallery cards to display eye-catching images of different products, and included details and a link to shop for or share each one.

<figure><img src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_3_065bbaaf78/original_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_3_065bbaaf78.webp" alt="The gallery cards you'll find in the bot" height="404" width="1000" blurdataurl="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAQAAAACCAIAAADwyuo0AAAACXBIWXMAAAsTAAALEwEAmpwYAAAAI0lEQVR4nGOwt7eTkhTjZmCwtjRk+P3r95fPnx4/evD/728AbIoNG1QzSKQAAAAASUVORK5CYII=" placeholder="blur" srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_3_065bbaaf78/xs_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_3_065bbaaf78.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_3_065bbaaf78/sm_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_3_065bbaaf78.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_3_065bbaaf78/md_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_3_065bbaaf78.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_3_065bbaaf78/lg_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_3_065bbaaf78.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_3_065bbaaf78/xl_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_3_065bbaaf78.webp 1000w"><figcaption>The gallery cards you'll find in the bot for DECEN Muebles Infantiles</figcaption></figure>

-   **Disable user input.** A [lesser-known Chatfuel feature](https://chatfuel.com/blog/hidden-benefits-of-chatbots) is the ability to disable the composer, which means users won’t be able to send free-text input. It’s a good option for bots that don’t use [AI](https://docs.chatfuel.com/en/articles/828883-keywords) or the User Input plugin. Because that way, users won’t trigger the [Default Answer](https://docs.chatfuel.com/en/articles/4413516-default-answers) message (usually something like *Sorry, I didn’t get that*), which may distract them and prevent them from converting.

<figure><img src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_4_5d368b10a1/original_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_4_5d368b10a1.webp" alt="Allow User Input” slider in the Configure Tab of your bot dashboard." height="484" width="1000" blurdataurl="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAQAAAACCAIAAADwyuo0AAAACXBIWXMAAAsTAAALEwEAmpwYAAAAJUlEQVR4nAEaAOX/AFlZWcDAwDUvLGBcWwCfn5/JyMi7vb3m5+eanw4SHusWAQAAAABJRU5ErkJggg==" placeholder="blur" srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_4_5d368b10a1/xs_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_4_5d368b10a1.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_4_5d368b10a1/sm_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_4_5d368b10a1.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_4_5d368b10a1/md_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_4_5d368b10a1.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_4_5d368b10a1/lg_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_4_5d368b10a1.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_4_5d368b10a1/xl_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_4_5d368b10a1.webp 1000w"><figcaption><em>Disable the composer by clicking the green “Allow User Input” slider in the Configure Tab of your bot dashboard.</em></figcaption></figure>

> **“I’ve tried other chatbot platforms and I still find Chatfuel the most useful, reliable, and easy to work with.”** –Omar Cortes, founder

## The results

The original goal for the DECEN chatbot was simply to save the support team time and increase efficiency. As **the bot now handles 98% of customer inquiries**, it’s been a major success—but that’s not all it did for the brand. It also helped them:

**📈 Increase sales.** Cortes used to focus his sales efforts on expo shows, but he now uses Chatfuel as a 24/7/365 ecommerce solution. “Today, 80% of total sales come from the bot, ” he shares.

**📧 Get more warm leads.** Remember the Facebook-post giveaway DECEN did? It doubled monthly sales, generated nearly 4,000 qualified leads, and — thanks to the [JSON API plugin](https://chatfuel.com/blog/json-api-examples) — added another 1,000 subscribers to the brand’s MailChimp list!

**❤️ Gain social proof.** The campaign had another benefit, too. The bot messaged entrants who didn’t win, asking them to leave a review. The result was over 100 glowing reviews in just a few days, which “allowed me to sell easily, ” says Cortes.

Business is booming now, so much so that DECEN has just opened their first physical store. However, ecommerce will remain a strong focus for the brand.

> **“I think I have successfully found a great path to sell anything online using Chatfuel, creative content, and an ecommerce site.”** –Omar Cortes, founder

## Rockabye chatbot

Ready to start supercharging results for your ecommerce store? [Get started with Chatfuel](https://dashboard.chatfuel.com) today, enjoy your trial for free, and see the difference very soon.

This ecommerce brand built a chatbot to save time and respond instantly to customers—and it ended up boosting sales too.

DECEN Generates 80% of Sales via Messenger Bot

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_banner_en_20_85203357c2/lg_banner_en_20_85203357c2.png 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_banner_en_20_85203357c2/md_banner_en_20_85203357c2.png 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_banner_en_20_85203357c2/sm_banner_en_20_85203357c2.png 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_banner_en_20_85203357c2/xl_banner_en_20_85203357c2.png 1944w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_banner_en_20_85203357c2/xs_banner_en_20_85203357c2.png 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_banner_en_20_85203357c2/lg_banner_en_20_85203357c2.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_banner_en_20_85203357c2/md_banner_en_20_85203357c2.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_banner_en_20_85203357c2/sm_banner_en_20_85203357c2.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_banner_en_20_85203357c2/xl_banner_en_20_85203357c2.webp 1944w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_banner_en_20_85203357c2/xs_banner_en_20_85203357c2.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_banner_en_20_85203357c2/original_banner_en_20_85203357c2.png 1944w, https://storage.googleapis.com/chatfuel-cms-staging/pic/thumbnail_banner_en_20_85203357c2/thumbnail_banner_en_20_85203357c2.png 245w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_banner_en_20_85203357c2/original_banner_en_20_85203357c2.webp 1944w, https://storage.googleapis.com/chatfuel-cms-staging/pic/banner_en_20_85203357c2/banner_en_20_85203357c2.png 1944w" width="1944" height="1032" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/banner_en_20_85203357c2/banner_en_20_85203357c2.png" alt="banner - en - 20.png"><figcaption><a href="https://dashboard.chatfuel.com/sign-up?utm_medium=chatfuel&amp;utm_source=article-banner&amp;utm_campaign=how-to-turn-facebook-post-commenters-into-customers">https://dashboard.chatfuel.com/sign-up?utm_medium=chatfuel&amp;utm_source=article-banner&amp;utm_campaign=how-to-turn-facebook-post-commenters-into-customers</a></figcaption></figure>

Each Facebook user who comments on your Facebook Business Page posts is a potential customer. But manual replying to each person doesn’t work as an effective sales funnel for many reasons. If interested users don’t get a response about a product on time, they can leave the website and never come back. It might disappoint both sides: unhappy clients and unsuccessful businesses with low sales. But there’s a solution.

Businesses can hire more staff to manage comments or post less on social media. However, it will not be as effective as automation is. In this article, we will tell how to use automation to respond to comments, how it can benefit your business, and show you how to set up the whole process in Chatfuel.

## Types of users' comments

When your customers visit your Facebook Page, they might leave various comments, depending on what they need. Here are the main types of user comments:

-   **FAQs.** What’s your location? How to book a table? Are your products cruelty-free? Can I get a refund?

-   **Feedback.** Thanks for the t-shirt, it fits me perfectly! However, I didn’t like the book I bought from your store!

-   **Contests and giveaways**. If you run a promo, users who want to participate will comment on the promo post.

-   **Emoji and others.** Out-of-topic, 'I’m the first' type of comments, words in other languages.


All the comments are equally crucial for user support and communication with customers. If you respond to your clients quickly and answer their questions on time, most likely, your customers will feel welcomed and valued. And most likely, they will make a purchase.

## How automated responses to comments can benefit your business

With automation, you can save lots of resources. You and your team can set up the comment response process the way you prefer. For example, have your bot answer users' FAQs and send them your menu or catalog. Or, thank your customers for positive feedback and send them a promo code. If a user sends a complaint, your bot can redirect them to a live chat, where your team can find out more and find a solution.

Our customers from different industries shared some metrics to show how the Comments Autoreply feature benefited their business. For example, a baby-furniture brand DECEN® got its bot to [**handle 98% of customer inquiries**](https://chatfuel.com/blog/decen-baby-brand-generates-80-of-total-sales-with-messenger-bot). In addition, a meal-kit company HelloFresh [**decreased response time by 76%**](https://chatfuel.com/blog/hellofresh-reduces-support-wait-times-with-chatfuel-messenger-bot) and got 47% more messages on Messenger overall. And there are more happy customers — you can check their cases [here](https://chatfuel.com/blog/category/use-cases).

## Setting up Facebook comments autoreply

Comments Autoreply is a feature in Chatfuel. When users comment on your post, they open a conversation with your bot. You can have your chatbot privately message all commenters or only those who used a specific keyword in their comment. Also, you can apply this rule to all posts or only a particular one. To set it up, go to [Dashboard](https://dashboard.chatfuel.com/sign-in?utm_medium=chatfuel&utm_source=blog&utm_campaign=how-to-turn-facebook-post-commenters-into-customers) and open **Automation** → **Flows**.

In [flows](https://docs.chatfuel.com/en/articles/4237017-how-to-build-a-flow), this feature takes the form of an entry point. An entry point is a channel through which you can bring new users to your Facebook chatbot.

### With the Comments Autoreply, you can:

-   Respond to comments (including posts, photos, albums, and videos);

-   Send a public reply to the user’s comment and a private reply in Messenger;

-   Set a delay for the public, private responses, or both;

-   Add multiple public reply options and randomly set your bot to choose one each time;

-   Set up a reply and keyword triggers for existing bot users (different from the reply and triggers for new users.)


With these options, you can set AI to answer FAQs, manage contests and giveaways or respond to reviews on your Facebook Page. We recommend setting up simple automation first and adding details later. That way, you can see what’s missing and what to add to make your bot more successful.

Before launching, make sure your bot is [connected to your Business Page](https://docs.chatfuel.com/en/articles/3917632-connecting-your-facebook-or-instagram) and that you set up to view replies to posts on that Page.

Also, you’ll get to select and customize:

1.  **A Facebook post.** Do you want your bot to reply to comments on every post or a specific one?

2.  **Rules.** Do you want your chatbot to reply to every comment on that piece of content or only those containing specific keywords? You’ll have the option to add [keyword groups](https://docs.chatfuel.com/en/articles/828883-keywords) for your bot’s replies as rules. You can have different answers for each keyword group if you have multiple or have them all lead to the same response. Or, you can leave the keyword spaces empty to have your Messenger bot reply apply to all comments.

3.  **Response.** Here you’ll decide what your chatbot says in response to user comments. It can be a public reply in comments, a private reply via Messenger, or both.

4.  **Time.** You can set a time delay if desired or set up separate replies for existing users of your bot versus new users.


## Rules

### Link to posts published on your Page only

This feature won’t work for posts created just for an ad and only existed in Ads Manager *(dark posts)*. You can acquire users for your bot from comments on a boosted post, but only if it was initially published directly to your Page.

### Only top-level comments will trigger the response, not replies

And it’ll only work on the original post, not shared versions of it. Also, note that your bot will never message the same user more than once, no matter how many comments they may have left on that post.

### Stickers and images cannot be tracked

For these acquired users to become bot subscribers, the first interaction must include actual text from both sides. Therefore, your bot’s first message should contain text (same for the user’s first reply). Stickers and images don’t count for this, so use that first message to encourage a text response from users.

### No engagement bait

Broad or irrelevant questions like *'Do you like dogs or cats? '* can bring you more comments. But it’s not worth it in the long run. Facebook will detect it as an [engagement bait](https://www.facebook.com/help/publisher/259911614709806) and punish this with lower reach.

## Tips

### For customer’s feedback and FAQs

Before setting up Comments Autoreply entry point to track your client’s feedback, [enable users to leave reviews](https://www.facebook.com/help/548274415377576?helpref=search&sr=4&query=business%20reviews&search_session_id=58c53c3ea92dd846418ae5fadd8fff10) on your Facebook Page:

1.  **Inbox** → **Automated responses**;

2.  Toggle on one or both of the options under **Respond to feedback**;

3.  After this, set up two autoreply rules: one for positive reviews and one for negative reviews.


Use the first rule to thank users for their feedback, offer a discount, [recommend products](https://www.youtube.com/watch?v=dfmQvqtJN9Q&t=2s), or answer their FAQs. With the second one, you can offer a freebie or discount to users to make up for their experience. You can also use the [Live Chat plugin](https://docs.chatfuel.com/en/articles/849315-live-chat) to redirect them to a human agent to resolve the issue and learn what you can do to improve.

### For contests and giveaways

First, create a Facebook post that tells users what to comment to enter. Then set up the Comments Autoreply feature, and you’re ready to go! Your bot will engage with all participants and can reward the winners with a promo code. That way, your brand can get more leads or sales. Or both!

We recommend avoiding **Send** and **Get message** buttons in your posts. They can confuse users by adding extra call-to-action. So, they may not engage at all.

## Start profiting from the engagement on your Facebook Page

If you’re not guiding post-commenters into your sales funnel via chatbot, you could be missing out on sales. So instead, turn the commenters into customers with the Chatfuel Comments Autoreply feature and grow your profit. [Sign up](https://dashboard.chatfuel.com/sign-in?utm_medium=chatfuel&utm_source=blog&utm_campaign=how-to-turn-facebook-post-commenters-into-customers) today to get started.

In this tutorial, I will explain how to set up Facebook comments autoreply with your own chatbot and why your business need this feature

How to turn Facebook comments into customers with automation

According to the Great Resignation research, 65% of global hiring organizations have lost their preferred candidate because the recruitment process was too long. The main reason is pretty simple: HR managers are very busy. HR professionals spend a lot of time on:

-   interviewing,

-   sorting out candidate applications,

-   responding to their repetitive questions,

-   finding slots for interviews and rescheduling,

-   sending follow-up messages.


The good news is that managers can automate some of the routine processes and focus on interviewing and preparing offers for the most suitable candidates. For example, a Facebook Messenger automation can accept and sort applications and schedule interviews. You can even integrate your bot with Facebook Jobs to automatically follow up with applicants.

In this article, we’ll look at recruitment Messenger automation, share some tips on building one yourself and show some inspiring metrics from our clients.

## Integrating with Facebook Jobs

Facebook has almost 2.5 billion monthly active users. Odds are your next great employee already spends time on the platform, so it makes sense to search for them there via [Facebook Jobs](https://www.facebook.com/business/pages/post-job). It lets you post jobs on your Business Bage, receives and review applications, and contact prospects via Messenger. Or, your Messenger automation can do it for you.

You can set up different automated responses to candidates. For example, confirm their application has been received or tell them about the following interview. Here’s how to set it up:

1.  **Turn on the automated response.** Go to your Facebook Business Page → Messenger inbox → Automated Responses, then select Messenger. A section called *Communicate about your jobs* will appear there, and you’ll see the option to turn on an application received.

2.  **Write a message your bot will send.** Keep it brief but helpful and informative. Include details about timelines or next steps, so the candidate knows what to expect.

3.  **Add a button** (optional). You can include a button to go along with the message. It can link to a URL, like a page on your website where they can learn more about your company. A button can also redirect to a block in your bot, for example, FAQs or a quiz about the company.


## How chatbots streamline recruitment process

Facebook Messenger chatbots can simplify the recruitment process for both employees and job seekers.

Here’s what chatbots can do:

### Collect information from candidates

With Chatfuel’s Save User Input plugin, your chatbot can accept contact details, CVs, and other materials from applicants. You can store this data as user attributes in Chatfuel’s People tab for simple searching and sorting. Also, you can export this data to a Google Sheet for analysis or candidate ranking.

### Ask screening questions

Your bot can ask applicants any number of qualifying questions related to experience, skills, or location. You can even have your bot email an applicant’s information to an HR manager if they pass all the qualifying questions. Then, the manager can follow up with the most suitable candidates personally.

### Answer FAQs 24/7

HR managers no longer have to spend time answering common questions. Automation is excellent at responding to FAQs about the job or hiring process. Plus, bots are available 24/7.

### Schedule interviews

In Chatfuel, you can use Zapier templates to integrate your calendar or scheduling system with your bot. It allows users to sign up for an interview, reschedule or cancel it right in your bot. All changes will reflect on your calendar. You can also set up automated reminders, and your bot will notify users when their turn is coming up.

Finally, a recruitment chatbot also creates a convenient experience for the applicants by answering their questions and providing an engaging and instant form of communication. So no matter how big or small your business or department, automation can help you stand out from other companies competing for the same talent.

## Tips for optimizing your recruitment chatbot

Follow these best practices to maximize the efficiency of your HR bot:

-   **Get creative.** [Give it a name](https://chatfuel.com/blog/chatbot-names) and persona and make it friendly. Include GIFs and emojis if appropriate for a more engaging and welcoming experience.

-   **Create different conversational flows for different applicants.** Maybe entry-level applicants have an extra task to do before making it to the interview process. Or perhaps senior-level applicants get a direct invitation interview sooner.

-   **Include FAQs.** Collect the most common questions from applicants and equip your bot with answers to those. Include as much helpful information as possible, like the office address, notes on team culture, and details about perks and benefits.

-   **Be ready to step in.** You may want to have time window each day when a human HR agent is available. With the [Live Chat plugin](https://docs.chatfuel.com/en/articles/849315-live-chat), an agent can jump in to answer complex or personalized questions if the bot ever gets stuck.

-   **Connect your bot to Facebook ads.** If you’re using Facebook ads to promote your job openings, connect your bot to engage immediately and even qualify anyone who clicks on one. That way, you can get more qualified candidates.


<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_how_to_use_a_facebook_messenger_chatbot_for_recruiting_and_hr_2_0_1478b10674/xs_how_to_use_a_facebook_messenger_chatbot_for_recruiting_and_hr_2_0_1478b10674.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_how_to_use_a_facebook_messenger_chatbot_for_recruiting_and_hr_2_0_1478b10674/sm_how_to_use_a_facebook_messenger_chatbot_for_recruiting_and_hr_2_0_1478b10674.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_how_to_use_a_facebook_messenger_chatbot_for_recruiting_and_hr_2_0_1478b10674/md_how_to_use_a_facebook_messenger_chatbot_for_recruiting_and_hr_2_0_1478b10674.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_how_to_use_a_facebook_messenger_chatbot_for_recruiting_and_hr_2_0_1478b10674/lg_how_to_use_a_facebook_messenger_chatbot_for_recruiting_and_hr_2_0_1478b10674.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_how_to_use_a_facebook_messenger_chatbot_for_recruiting_and_hr_2_0_1478b10674/xl_how_to_use_a_facebook_messenger_chatbot_for_recruiting_and_hr_2_0_1478b10674.webp 2705w" width="2705" height="1321" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_how_to_use_a_facebook_messenger_chatbot_for_recruiting_and_hr_2_0_1478b10674/original_how_to_use_a_facebook_messenger_chatbot_for_recruiting_and_hr_2_0_1478b10674.webp" alt=" Chatbot for Recruiting example"><figcaption>Use images and other eye-catching elements to make your bot more engaging.</figcaption></figure>

Chatbots are great for recruitment but can be used once employees are hired. A Messenger bot can help with onboarding, training, and employee retention. Set yours up with FAQs about the employee handbook, for example. Or, equip it to send company-wide alerts and reminders about things like holidays and meetings.

## Chatfuel bot builders share their experience on HR bots

Let’s look at a particular example of an HR chatbot in action. “We set it up for recruiters, so they can save time and streamline to the top leads faster, ” says the Social Media Advertising Manager of the marketing agency that built the bot. It’s geared towards those looking for truck driving jobs in the US. It answers FAQs about openings and the application process and can search for available positions instantly.

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_how_to_use_a_facebook_messenger_chatbot_for_recruiting_and_hr_2_1_14ce35c028/xs_how_to_use_a_facebook_messenger_chatbot_for_recruiting_and_hr_2_1_14ce35c028.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_how_to_use_a_facebook_messenger_chatbot_for_recruiting_and_hr_2_1_14ce35c028/sm_how_to_use_a_facebook_messenger_chatbot_for_recruiting_and_hr_2_1_14ce35c028.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_how_to_use_a_facebook_messenger_chatbot_for_recruiting_and_hr_2_1_14ce35c028/md_how_to_use_a_facebook_messenger_chatbot_for_recruiting_and_hr_2_1_14ce35c028.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_how_to_use_a_facebook_messenger_chatbot_for_recruiting_and_hr_2_1_14ce35c028/lg_how_to_use_a_facebook_messenger_chatbot_for_recruiting_and_hr_2_1_14ce35c028.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_how_to_use_a_facebook_messenger_chatbot_for_recruiting_and_hr_2_1_14ce35c028/xl_how_to_use_a_facebook_messenger_chatbot_for_recruiting_and_hr_2_1_14ce35c028.webp 2000w" width="2000" height="1082" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_how_to_use_a_facebook_messenger_chatbot_for_recruiting_and_hr_2_1_14ce35c028/original_how_to_use_a_facebook_messenger_chatbot_for_recruiting_and_hr_2_1_14ce35c028.webp" alt="How to Use a Facebook Messenger Chatbot for Recruiting and HR"><figcaption>This bot makes the recruitment process easier for both parties.</figcaption></figure>

The agency connected the bot to a Facebook ad campaign, and the results were explosive. It helped thousands of candidates find jobs. It also saved the company hundreds of hours in the recruitment process. Check out the numbers for the period from January 1st to March 25th:

-   1,559 FAQs answered;

-   1,254 started an application after getting an answer to their FAQ;

-   81% conversion rate from FAQ to started application.


This agency built an incredibly successful bot for its client. With the automated routine messaging, the team saved about 240 hours and spent this time interviewing the most successful candidates so that people got jobs much faster.

## Streamline recruiting process with a chatbot

With Chatfuel, building automation is easy, regardless of your skillset or previous experience. Plus, you won’t need any coding knowledge or other special skills. So [sign up](https://dashboard.chatfuel.com/sign-up) for your free Chatfuel account today to automate your routine and focus on what inspires you the most.

In this article, we’ll look at recruitment Messenger automation, share some tips on building one yourself and show some inspiring metrics

Messenger Chatbot for Recruiting & HR

## The brand

[HelloFresh](https://www.hellofresh.com) is a creative solution for those tired of eating out at restaurants but don’t have the time or know-how to plan and cook meals from scratch. This subscription-box service delivers fresh ingredients to your door and instructions to transform them into delicious meals. HelloFresh helps people enjoy healthy, home-cooked food without the hassle of meal planning and grocery shopping.

## The problem

HelloFresh the US faced two main problems:

1.  They needed at least one customer-service agent to monitor incoming Facebook messages round the clock, just to keep up.**‍**
2.  **Slow response times.** It took their support team between six and twelve hours to get through all the necessary steps to resolve a customer issue from one of these messages.

Their customer-care team was overworked and could never get ahead. In addition, customers themselves were getting frustrated with the long wait times.

## The solution

In 2017 HelloFresh team started exploring chatbots to improve customer support and engagement. And so, the idea for Freddy the Messenger bot was born. “Within just a few days, I created Freddy out the [customer service bot](https://chatfuel.com/blog/chatbot-for-customer-service) framework,” explains Alex Curtis, Senior Associate on the HelloFresh Social Media Team.

Here’s what the HelloFresh team taught bot Freddy to do:

-   **Reply to users.** For Black Friday 2017 and 2018, the team created Facebook promo posts with riddles and questions. Freddy would [automatically respond via Messenger](https://youtu.be/j_s1FoC6HTM) to all users who gave a correct answer and send them a promo code. In 2018, this campaign had **a 64% conversion rate** — meaning that over half of users who received the code used it to place an order!
-   **Recommend music.** HelloFresh calls it Get Grooving: when the bot suggests a playlist to match the meal kit the user will be cooking that evening.
-   **Share seasonal tips** and blog content around the holidays. They call it their Holiday Hotline, and it’s yet another way to create a unique, helpful experience for prospects and customers.

## The recipe

Freddy has been a hit with HelloFresh prospects and customers — and, their support team has benefited in a big way. To do it, they used these Chatfuel features:

-   **Comments Autoreply.** Freddy automatically messaged people who commented on HelloFresh’s page posts. Once the user responds to Freddy’s first message, they become a reachable bot user. This feature was key in several of HelloFresh’s Facebook campaigns.
-   **Quick Replies.** That way, users can tap suggested topics instead of having to type. Quick Replies make for a seamless user experience and help keep the conversation on track.
-   **Gallery cards**. HelloFresh incorporated gallery cards in their bot, using plenty of bright, colorful graphics to catch a user’s eye.

<figure><img src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_hellofresh_reduces_support_wait_times_with_chatfuel_messenger_bot_0_eb5d0a02f0/original_hellofresh_reduces_support_wait_times_with_chatfuel_messenger_bot_0_eb5d0a02f0.webp" loading="lazy" alt="HelloFresh chatbot example" height="1168" width="2080" blurdataurl="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAQAAAACCAIAAADwyuo0AAAACXBIWXMAAAsTAAALEwEAmpwYAAAAI0lEQVR4nGNoLM/avG7t+4+fjxw5wiDNwODtYn/l2rUZ/Z0AuYANqSSo+cAAAAAASUVORK5CYII=" placeholder="blur" srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_hellofresh_reduces_support_wait_times_with_chatfuel_messenger_bot_0_eb5d0a02f0/xs_hellofresh_reduces_support_wait_times_with_chatfuel_messenger_bot_0_eb5d0a02f0.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_hellofresh_reduces_support_wait_times_with_chatfuel_messenger_bot_0_eb5d0a02f0/sm_hellofresh_reduces_support_wait_times_with_chatfuel_messenger_bot_0_eb5d0a02f0.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_hellofresh_reduces_support_wait_times_with_chatfuel_messenger_bot_0_eb5d0a02f0/md_hellofresh_reduces_support_wait_times_with_chatfuel_messenger_bot_0_eb5d0a02f0.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_hellofresh_reduces_support_wait_times_with_chatfuel_messenger_bot_0_eb5d0a02f0/lg_hellofresh_reduces_support_wait_times_with_chatfuel_messenger_bot_0_eb5d0a02f0.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_hellofresh_reduces_support_wait_times_with_chatfuel_messenger_bot_0_eb5d0a02f0/xl_hellofresh_reduces_support_wait_times_with_chatfuel_messenger_bot_0_eb5d0a02f0.webp 2080w"></figure>

## The results

In 2018, HelloFresh’s average response time to customer inquiries was five hours. In 2019, it dropped dramatically to one hour and 11 minutes. That’s a **76% decrease** in response times, even though they got **47% more** messages on Messenger overall.

“With our bot, a customer conversation that used to take six to 12 hours now takes just a few minutes to address and sometimes to resolve entirely,” says Curtis. The support team gets more time to deal with complex inquiries instead of answering the same routine ones repeatedly.

Customer satisfaction has increased with the quicker service, and Freddy is creating a positive impression for users in other ways, too. Chatting with the bot is instant, interactive, fun, and helpful, and it makes HelloFresh stand out from the competition.

“Chatfuel streamlined how we handle customer-service inquiries on social media. It lets us provide an incredible experience for our fans that you don’t get anywhere else in the industry. On top of all that, it was easy enough for us to learn without extensive training or experience.”, Curtis shares.

## A fresh take on customer support and engagement

Now that you’ve got a taste for the success a chatbot can bring you, it’s time to build a Messenger bot for your own business. [Sign up](https://dashboard.chatfuel.com) today to get started.

HelloFresh reduces response time with Chatfuel. Quick Replies make for a seamless user experience and help keep the conversation on track.

HelloFresh creates customer service chatbot with Chatfuel

## The brand

Festival Open Air Berg-Birwinken is an outdoor rock-music festival in Switzerland. It features local bands, and has been happening every summer for the last six years. Their marketing team of five is responsible for selling enough tickets each year to cover costs and turn a profit.

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_0_3360dbdcd2/xs_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_0_3360dbdcd2.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_0_3360dbdcd2/sm_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_0_3360dbdcd2.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_0_3360dbdcd2/md_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_0_3360dbdcd2.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_0_3360dbdcd2/lg_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_0_3360dbdcd2.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_0_3360dbdcd2/xl_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_0_3360dbdcd2.webp 2048w" width="2048" height="1365" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_0_3360dbdcd2/original_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_0_3360dbdcd2.webp" alt="Music Festival Cuts Cost per Lead by 7x With Chatfuel Bot"><figcaption>Festival Open Air Berg-Birwinken is a local music festival in Switzerland.</figcaption></figure>

## The problem

In past years, the festival’s marketing strategy focused on offline marketing to sell tickets—like putting up posters and distributing flyers in towns near the venue. But this method was expensive, time consuming, and had low ROI.

So for the 2018 festival, its co-organizer Manuel Krapf decided to set more aggressive goals and find a new way to reach them. He wanted to:

1.  increase festival attendance

2.  lower marketing costs and improve ROI

3.  make use of their small but loyal fan base of attendees who go every year.


<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_1_73c7860a62/xs_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_1_73c7860a62.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_1_73c7860a62/sm_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_1_73c7860a62.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_1_73c7860a62/md_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_1_73c7860a62.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_1_73c7860a62/lg_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_1_73c7860a62.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_1_73c7860a62/xl_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_1_73c7860a62.webp 960w" width="960" height="960" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_1_73c7860a62/original_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_1_73c7860a62.webp" alt="Music Festival Cuts Cost per Lead by 7x With Chatfuel Bot"><figcaption></figcaption></figure>

## The solution

Manuel and his team knew they had to try something new to turn things around for the festival. Their first order of business was to take their festival marketing plan online.

After a few unsuccessful email, YouTube, and Facebook ad campaigns, they started looking into chatbots. Manuel first became interested in chatbots because “You can segment people, and get more engagement than via email. It’s a more fun way to do things, and it’s cheap to get people to your bot, especially if you’re working with Facebook ads.”

Manuel and his team reached out to bot expert Balint Pataki, from [Chatbot Tutorial](#), for advice. Balint helped them build a bot that functioned both as a referral system and a ticketing system for the music festival. Here’s how it worked:

1.  Facebook video ads would take new users right to the bot.

2.  Once there, they’d be offered a free, one-day ticket to the festival.

3.  Then, the bot would ask if they wanted to give three free tickets to friends to earn themselves a free, four-day pass. (If not, the user was still offered the four-day ticket for a discounted price.)

4.  The bot kept track of the referrals so it would know when to award the extra free tickets, and to whom. It sent them via SMS message.

5.  To get into the festival, attendees showed the tickets on their smartphones.


<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_2_e9a947a141/xs_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_2_e9a947a141.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_2_e9a947a141/sm_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_2_e9a947a141.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_2_e9a947a141/md_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_2_e9a947a141.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_2_e9a947a141/lg_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_2_e9a947a141.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_2_e9a947a141/xl_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_2_e9a947a141.webp 2000w" width="2000" height="1106" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_2_e9a947a141/original_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_2_e9a947a141.webp" alt="Music Festival Cuts Cost per Lead by 7x With Chatfuel Bot"><figcaption>The festival's bot acted as both a referral system and a ticketing system.</figcaption></figure>

## The recipe

Balint and the festival’s marketing team used the following Chatfuel features to create their successful bot:

-   [**Click-to-Messenger ads**](https://chatfuel.com/blog/create-click-to-messenger-ads-to-drive-traffic-to-your-bot). Engaging, video-based ads enticed users into clicking, which directed them straight to the festival’s Messenger bot.

-   [**Lookalike audiences**](https://docs.chatfuel.com/en/articles/1575719-how-to-create-facebook-and-instagram-ads). After gathering full lead information from users who interacted with their bot, the festival’s marketing team used it for future retargeting with Facebook Lookalike audiences. That way, their ads could reach new prospects similar to the customers who had already bought tickets.

-   [**Zapier integration**](https://docs.chatfuel.com/en/articles/2742834-zapier-integration). The team used Zapier to integrate Google Sheets with their bot, so they could track users and referrals. Once a user subscribed, their information was sent via Zapier to a sheet. A second sheet tracked their referral IDs, so users were notified via bot as soon as one of their referrals confirmed their ticket.

-   [**Reengage messages**](https://docs.chatfuel.com/en/articles/955973-re-engage-tab). They also used Reengage messages to notify users when the friends they referred signed up for a ticket. The message would send automatically once the friend confirmed their ticket, and included the block name or ID so the original user knew which friend claimed a ticket.

-   **User attributes.** With this feature, the bot could automatically create festival entry tickets customized with the person’s name, ticket ID, and the dates for which their pass was valid.


## The results

The video campaign to direct users to the festival’s chatbot went viral, and they gained almost 3,000 new subscribers. They **grew the total number of attendees by 25%** by utilizing the power of their existing, loyal user base, as planned.

Their **cost per lead dropped to $0.44 compared to $3-4 in previous years—a 7x reduction**. The much-lower CPL plus the larger turnout meant revenue of around $35 per attendee, with only $1.60 in costs for each.

The music-festival bot also saved the marketing team lots of time. They didn’t have to plaster nearby towns with posters, nor did they have to print, package, and mail individual tickets to anyone who bought one.

Plus, the boost in attendees meant a better atmosphere for everyone. According to Manuel, the line to get in was long, and the parking lots and campsites were full and buzzing with activity and excitement. Thanks to their ticketing and referral chatbot, the Festival Open Air Berg-Birwinken team was able to provide a better experience for their festival-goers than ever before.

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_3_bf49df42c9/xs_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_3_bf49df42c9.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_3_bf49df42c9/sm_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_3_bf49df42c9.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_3_bf49df42c9/md_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_3_bf49df42c9.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_3_bf49df42c9/lg_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_3_bf49df42c9.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_3_bf49df42c9/xl_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_3_bf49df42c9.webp 2840w" width="3840" height="2560" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_3_bf49df42c9/original_music_festival_cuts_cost_per_lead_by_7x_with_messenger_bot_3_bf49df42c9.webp" alt="Music Festival Cuts Cost per Lead by 7x With Chatfuel Bot"><figcaption>2018’s festival was more successful than ever, thanks to a Chatfuel Messenger bot</figcaption></figure>

## Feel the music of a Messenger bot

Creating a bot to achieve incredible results has never been easier.[Try Chatfuel](https://chatfuel.com) for free today: no coding skills or special knowledge required. You’re also welcome to join our [Facebook community](https://www.facebook.com/groups/chatfuel) for support and advice from chatbot creators worldwide.

Learn how this Swiss music festival used a Messenger bot and got 25% more attendees and higher revenue per festival-goer as a result!

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