On May 9, 2024, Meta stopped supporting the Chat plugin. We at Chatfuel knew how much you relied on this tool, so we set to work to create a worthy alternative for you.

With our new chat widget, you can seamlessly embed an interactive chat window directly onto your website, enhancing visitor engagement and driving more conversions through instant communication.

<img src="https://storage.googleapis.com/chatfuel-cms-staging/pic/chat_widget_1_9e707105a0/chat_widget_1_9e707105a0.png" alt="chat widget (1).png" width="1932" height="804" srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_chat_widget_1_9e707105a0/lg_chat_widget_1_9e707105a0.png 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_chat_widget_1_9e707105a0/md_chat_widget_1_9e707105a0.png 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_chat_widget_1_9e707105a0/sm_chat_widget_1_9e707105a0.png 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_chat_widget_1_9e707105a0/xl_chat_widget_1_9e707105a0.png 1932w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_chat_widget_1_9e707105a0/xs_chat_widget_1_9e707105a0.png 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_chat_widget_1_9e707105a0/lg_chat_widget_1_9e707105a0.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_chat_widget_1_9e707105a0/md_chat_widget_1_9e707105a0.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_chat_widget_1_9e707105a0/sm_chat_widget_1_9e707105a0.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_chat_widget_1_9e707105a0/xl_chat_widget_1_9e707105a0.webp 1932w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_chat_widget_1_9e707105a0/xs_chat_widget_1_9e707105a0.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_chat_widget_1_9e707105a0/original_chat_widget_1_9e707105a0.png 1932w, https://storage.googleapis.com/chatfuel-cms-staging/pic/thumbnail_chat_widget_1_9e707105a0/thumbnail_chat_widget_1_9e707105a0.png 245w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_chat_widget_1_9e707105a0/original_chat_widget_1_9e707105a0.webp 1932w, https://storage.googleapis.com/chatfuel-cms-staging/pic/chat_widget_1_9e707105a0/chat_widget_1_9e707105a0.png 1932w">

## Key features

The chat widget comes with all the features you know and love:

-   **Content blocks**: display text and images

-   **Interactive buttons**: add buttons visitors can click

-   **Saving customer answers, setting attributes:** don’t miss messages from website visitors

-   **Redirects to other flows:** route visitors to where they need to go

-   **Live chat**: switch to a human operator

-   **Guest mode**: no need to log in, any website visitor can message you

-   **Fuely AI**: an AI assistant from Chatfuel that gives personalized responses, sorts through leads, answers visitors’ questions, and books appointments


## Getting started with the chat widget

You can access the widget [here](https://panel.chatfuel.com/).

First, create a new flow. Then, right-click on the canvas to bring up the menu and choose Entry points. And here it is!

<img src="https://storage.googleapis.com/chatfuel-cms-staging/pic/access_widget_d92d5836f1/access_widget_d92d5836f1.png" alt="access widget.png" width="1288" height="510" srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_access_widget_d92d5836f1/lg_access_widget_d92d5836f1.png 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_access_widget_d92d5836f1/md_access_widget_d92d5836f1.png 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_access_widget_d92d5836f1/sm_access_widget_d92d5836f1.png 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_access_widget_d92d5836f1/xl_access_widget_d92d5836f1.png 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_access_widget_d92d5836f1/xs_access_widget_d92d5836f1.png 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_access_widget_d92d5836f1/lg_access_widget_d92d5836f1.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_access_widget_d92d5836f1/md_access_widget_d92d5836f1.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_access_widget_d92d5836f1/sm_access_widget_d92d5836f1.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_access_widget_d92d5836f1/xl_access_widget_d92d5836f1.webp 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_access_widget_d92d5836f1/xs_access_widget_d92d5836f1.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_access_widget_d92d5836f1/original_access_widget_d92d5836f1.png 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/thumbnail_access_widget_d92d5836f1/thumbnail_access_widget_d92d5836f1.png 245w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_access_widget_d92d5836f1/original_access_widget_d92d5836f1.webp 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/access_widget_d92d5836f1/access_widget_d92d5836f1.png 1288w">

Visit our [help center](https://docs.chatfuel.com/en/collections/9436869-chat-widget) for step-by-step instructions on setting up the widget and adding it to your website.

Much-requested feature announcement: a new chat widget is now available. On May 9, 2024, Meta stopped supporting the Chat plugin.

Product update: new chat widget

<img src="https://storage.googleapis.com/chatfuel-cms-staging/pic/Use_case_1_button_acd2a01f20/Use_case_1_button_acd2a01f20.gif" alt="Use case 1 - button.gif" width="256" height="553" srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/thumbnail_Use_case_1_button_acd2a01f20/thumbnail_Use_case_1_button_acd2a01f20.gif 72w, https://storage.googleapis.com/chatfuel-cms-staging/pic/Use_case_1_button_acd2a01f20/Use_case_1_button_acd2a01f20.gif 256w">

A website can be a powerful tool for sales. But sometimes it doesn’t perform as expected. Visitors may not convert into buyers, the engagement rate may remain low, and potential customers may slip away.

If that sounds like something you've been struggling with, you've landed in the perfect spot. Read on to learn how you can make a difference by investing just 15 minutes in AI automation.

## Key benefits of AI automation

By adding AI automation to your website, you can:

-   **Increase conversion rates.** Employ [AI agents](https://chatfuel.com/blog/ai-agent) to turn your website visitors into loyal customers by handling more incoming queries, offering personalized recommendations, and providing impeccable customer support.

-   **Gain a competitive edge.** Leverage accessible AI automation to outpace competitors by gaining data-driven insights about your customers and enhancing their experience.

-   **Enhance efficiency.** Automate repetitive processes to free up resources for more creative tasks requiring human touch.


<img src="https://storage.googleapis.com/chatfuel-cms-staging/pic/boost_website_conversions_intro_d8e82bf19f/boost_website_conversions_intro_d8e82bf19f.png" alt="boost website conversions intro.png" width="1288" height="656" srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_boost_website_conversions_intro_d8e82bf19f/lg_boost_website_conversions_intro_d8e82bf19f.png 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_boost_website_conversions_intro_d8e82bf19f/md_boost_website_conversions_intro_d8e82bf19f.png 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_boost_website_conversions_intro_d8e82bf19f/sm_boost_website_conversions_intro_d8e82bf19f.png 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_boost_website_conversions_intro_d8e82bf19f/xl_boost_website_conversions_intro_d8e82bf19f.png 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_boost_website_conversions_intro_d8e82bf19f/xs_boost_website_conversions_intro_d8e82bf19f.png 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_boost_website_conversions_intro_d8e82bf19f/lg_boost_website_conversions_intro_d8e82bf19f.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_boost_website_conversions_intro_d8e82bf19f/md_boost_website_conversions_intro_d8e82bf19f.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_boost_website_conversions_intro_d8e82bf19f/sm_boost_website_conversions_intro_d8e82bf19f.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_boost_website_conversions_intro_d8e82bf19f/xl_boost_website_conversions_intro_d8e82bf19f.webp 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_boost_website_conversions_intro_d8e82bf19f/xs_boost_website_conversions_intro_d8e82bf19f.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_boost_website_conversions_intro_d8e82bf19f/original_boost_website_conversions_intro_d8e82bf19f.png 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/thumbnail_boost_website_conversions_intro_d8e82bf19f/thumbnail_boost_website_conversions_intro_d8e82bf19f.png 245w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_boost_website_conversions_intro_d8e82bf19f/original_boost_website_conversions_intro_d8e82bf19f.webp 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/boost_website_conversions_intro_d8e82bf19f/boost_website_conversions_intro_d8e82bf19f.png 1288w">

## Set up AI automation in 3 simple steps

Explore the detailed guide and ready-made template that will help you set up AI automation in under 15 minutes. Faster than a trending product goes out of stock.

### 1\. Connect your WhatsApp number to Chatfuel (5 minutes)

-   [**Log in**](https://dashboard.chatfuel.com/sign-up?utm_medium=trigger&utm_source=onboarding_article&utm_campaign=website-conversion-AI) to your Chatfuel account.

-   Go to the **Home** tab in the dashboard, find the **WhatsApp Business section,** and click **Connect**.

-   Choose **Use your number** and follow the steps to verify your phone number with your Meta Business Account.


<img src="https://storage.googleapis.com/chatfuel-cms-staging/pic/EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a/EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a.png" alt="EN — Connect your WhatsApp number to Chatfuel.png" width="1156" height="676" srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a/lg_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a.png 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a/md_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a.png 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a/sm_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a.png 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a/xl_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a.png 1156w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a/xs_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a.png 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a/lg_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a/md_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a/sm_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a/xl_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a.webp 1156w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a/xs_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a/original_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a.png 1156w, https://storage.googleapis.com/chatfuel-cms-staging/pic/thumbnail_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a/thumbnail_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a.png 245w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a/original_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a.webp 1156w, https://storage.googleapis.com/chatfuel-cms-staging/pic/EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a/EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a.png 1156w">

Please note that you need to use a new phone number to avoid conflicts with your existing accounts and potential data loss.

Find a detailed guide on connecting your WhatsApp number [here](https://docs.chatfuel.com/en/articles/6987325-how-to-connect-your-whatsapp-number).

### 2\. Copy the template and fill in the details (5 minutes)

-   [**Click the link**](https://chatfuel.com/share/?flow=65cb43fe21770313dba9c8af) to get the template and save it to Chatfuel.

-   Add your business details to the ChatGPT block.

-   Test the flow to ensure it works as expected.


<img src="https://storage.googleapis.com/chatfuel-cms-staging/pic/EN_template_Website_Growth_1_8a58737506/EN_template_Website_Growth_1_8a58737506.png" alt="EN template — Website Growth (1).png" width="1288" height="658" srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_EN_template_Website_Growth_1_8a58737506/lg_EN_template_Website_Growth_1_8a58737506.png 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_EN_template_Website_Growth_1_8a58737506/md_EN_template_Website_Growth_1_8a58737506.png 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_EN_template_Website_Growth_1_8a58737506/sm_EN_template_Website_Growth_1_8a58737506.png 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_EN_template_Website_Growth_1_8a58737506/xl_EN_template_Website_Growth_1_8a58737506.png 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_EN_template_Website_Growth_1_8a58737506/xs_EN_template_Website_Growth_1_8a58737506.png 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_EN_template_Website_Growth_1_8a58737506/lg_EN_template_Website_Growth_1_8a58737506.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_EN_template_Website_Growth_1_8a58737506/md_EN_template_Website_Growth_1_8a58737506.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_EN_template_Website_Growth_1_8a58737506/sm_EN_template_Website_Growth_1_8a58737506.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_EN_template_Website_Growth_1_8a58737506/xl_EN_template_Website_Growth_1_8a58737506.webp 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_EN_template_Website_Growth_1_8a58737506/xs_EN_template_Website_Growth_1_8a58737506.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_EN_template_Website_Growth_1_8a58737506/original_EN_template_Website_Growth_1_8a58737506.png 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/thumbnail_EN_template_Website_Growth_1_8a58737506/thumbnail_EN_template_Website_Growth_1_8a58737506.png 245w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_EN_template_Website_Growth_1_8a58737506/original_EN_template_Website_Growth_1_8a58737506.webp 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/EN_template_Website_Growth_1_8a58737506/EN_template_Website_Growth_1_8a58737506.png 1288w">

### 3\. Activate the bot (5 minutes)

Ensure that you have an **Entry Point** in place so that users can start conversations with your bot. Main Entry Points include:

1.  **Chat launched by new users.** Initiates conversations when a user texts your WhatsApp Business number for the first time. To enable users to reach out to you via WhatsApp, make sure your website includes your WhatsApp phone number.

2.  **Bot link.** Starts the conversation from a specific block in your flow. Use links or QR codes to invite users to interact with the bot.

3.  **WhatsApp chat button.** Adds a conversation-starting button to your website. Customers can click on it to initiate a conversation in WhatsApp Messenger.

4.  **Pop-up.** Incorporates a pop-up window on your website with an image, header, body text, and CTA (call-to-action) button. By clicking the pop-up, customers start a conversation with your business on WhatsApp.


<img src="https://storage.googleapis.com/chatfuel-cms-staging/pic/EN_entry_points_141460af5c/EN_entry_points_141460af5c.png" alt="EN entry points.png" width="1229" height="698" srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_EN_entry_points_141460af5c/lg_EN_entry_points_141460af5c.png 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_EN_entry_points_141460af5c/md_EN_entry_points_141460af5c.png 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_EN_entry_points_141460af5c/sm_EN_entry_points_141460af5c.png 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_EN_entry_points_141460af5c/xl_EN_entry_points_141460af5c.png 1229w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_EN_entry_points_141460af5c/xs_EN_entry_points_141460af5c.png 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_EN_entry_points_141460af5c/lg_EN_entry_points_141460af5c.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_EN_entry_points_141460af5c/md_EN_entry_points_141460af5c.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_EN_entry_points_141460af5c/sm_EN_entry_points_141460af5c.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_EN_entry_points_141460af5c/xl_EN_entry_points_141460af5c.webp 1229w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_EN_entry_points_141460af5c/xs_EN_entry_points_141460af5c.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_EN_entry_points_141460af5c/original_EN_entry_points_141460af5c.png 1229w, https://storage.googleapis.com/chatfuel-cms-staging/pic/thumbnail_EN_entry_points_141460af5c/thumbnail_EN_entry_points_141460af5c.png 245w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_EN_entry_points_141460af5c/original_EN_entry_points_141460af5c.webp 1229w, https://storage.googleapis.com/chatfuel-cms-staging/pic/EN_entry_points_141460af5c/EN_entry_points_141460af5c.png 1229w">

Learn more about each Entry Point [**here**](https://docs.chatfuel.com/en/articles/6951048-whatsapp-entry-points).

That's it! Your website is now ready to convert more visitors into customers.

For more details, please refer to the [**complete guide**](https://drive.google.com/file/d/14Se2zNM6mlp41TdqA2huGn1jnPZcSo04/view?utm_medium=trigger&utm_source=onboarding_article&utm_campaign=guide_1) on increasing the number of customers via websites.

Drive more conversions with AI automation using an easy-to-follow setup guide and ready-made template. A website can be a powerful tool for sales.

Boost Website Conversions with AI in 15 Minutes

You’re probably already familiar with the [most common uses for chatbots](https://chatfuel.com/blog/top-9-reasons-your-business-needs-a-chatbot/). They can help businesses do things like:

-   Answer FAQs instantly, 24/7

-   Generate and qualify leads

-   Recommend products

-   Move shoppers down the funnel


But what many business owners and marketers don’t know is that chatbots can help with other areas of your business too. They can help improve SEO, skyrocket digital ad performance, boost customer retention, and lots more. So whether your business already has a chatbot or you’re considering building one, scroll to learn about several extra perks they can bring to your brand.

## 1\. Chatbots can decrease your website’s bounce rate for SEO

**Bounce rate** is the percentage of a website’s visitors who only visit a single page on the site before leaving. While these statistics don’t count toward your search rankings per se, websites that appear higher on Google do [tend to have lower bounce rates](https://backlinko.com/search-engine-ranking).

Website abandonment is a real issue, especially for online merchants. In fact, the average ecommerce site experiences \[bounce rates [of around 42%](https://www.similarweb.com/corp/blog/bounce-rate/#:~:text=In%20general%2C%20you%20should%20expect,average%20between%2045%25%2D65%25.\)). Why? Because typically, websites with high bounce rates have user experience (UX) issues. Their pages often aren’t intuitively designed, which makes it difficult for visitors to navigate. And if people have to spend too much time trying to find what they want, they’ll simply go elsewhere.

Chatbots can help decrease bounce rates by offering navigation help from the get-go. You can [add a chatbot to your website](https://chatfuel.com/blog/add-a-messenger-chatbot-to-your-website) and set it up to ask questions that get straight to the heart of a customer’s issue. From there, it can point them in the right direction—whether that’s to an information page, a product page, or even [to a live agent.](https://docs.chatfuel.com/en/articles/849315-live-chat)

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_hidden_benefits_of_chatbots_0_fea3344df4/xs_hidden_benefits_of_chatbots_0_fea3344df4.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_hidden_benefits_of_chatbots_0_fea3344df4/sm_hidden_benefits_of_chatbots_0_fea3344df4.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_hidden_benefits_of_chatbots_0_fea3344df4/md_hidden_benefits_of_chatbots_0_fea3344df4.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_hidden_benefits_of_chatbots_0_fea3344df4/lg_hidden_benefits_of_chatbots_0_fea3344df4.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_hidden_benefits_of_chatbots_0_fea3344df4/xl_hidden_benefits_of_chatbots_0_fea3344df4.webp 2650w" width="2650" height="1394" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_hidden_benefits_of_chatbots_0_fea3344df4/original_hidden_benefits_of_chatbots_0_fea3344df4.webp" alt=""><figcaption>Leeds-Beckett University offers a chatbot on their homepage to help visitors navigate the site.</figcaption></figure>

As Nicolina Savelli, Wily Global’s Content and Social Media Marketer, explains: *“\[Chatbots\] dramatically decreased our bounce rate to 2%. \[…\] The option forced users to browse longer and ask questions, rather than bouncing off the page.”*

## 2\. Chatbots can increase session duration for SEO

**Session duration** is the amount of time that people spend on your website before returning to the SERP (search engine results page). Google uses session duration to help rank your website. Longer website sessions, for example, show the algorithm that your website’s information is relevant to the search that led the visitor to it.

[39% of B2B marketers](https://drift.com/wp-content/uploads/2020/09/2020-State-of-Conversational-Marketing.pdf) already say that conversational marketing techniques like chatbots will increase the time visitors spend on your website. It’s similar to how Messenger bots decrease bounce rate: they can help customers find the information they’re looking for more easily (and maybe some extra information they didn’t know they needed).

Visitors can ask for help on specific problems and chatbots will provide personalized answers that guide users to the correct information. Or, if the visitor isn’t looking to solve a specific problem, chatbots can help increase their session duration by asking them a few questions and recommending relevant content.

## 3\. Chatbots can improve your customer service ratings

For local businesses, reviews are the [third most important ranking factor](https://moz.com/local-search-ranking-factors/) if you want to make the cut for [Google’s Local Pack](https://www.rankranger.com/seo-glossary/local-pack). And even if your business isn’t geared toward local services, reviews still feature as [a top Google ranking factor](https://backlinko.com/google-ranking-factors) since they boost your site’s reputation.

Improving the customer experience is one way to get positive reviews on sites like TrustPilot and Yelp as well as on your Facebook page—and the keys to a great customer experience are **personalization** and **speed**. [88% of marketers](https://www.evergage.com/wp-content/uploads/2018/04/Evergage-2018-Trends-in-Personalization-Survey.pdf) agree that customers have come to expect personalized service. And if it’s not available immediately, they’re likely to abandon your brand for the competition.

Messenger chatbots can improve your customer service in both of these areas. First, thanks to user attributes, bots can personalize the conversation with everything from the user’s name and time zone to preferences they’ve shared in past chats. And, of course, chatbots are available to answer questions instantly, 24 hours a day. [Studies show](https://www.intercom.com/blog/the-state-of-chatbots) that they can boost customer satisfaction by a quarter and speed up response times by 300%.

Look at the HelloFresh chatbot, for example. Their “Freddie FreshBot” [automatically messages customers who leave comments](https://chatfuel.com/blog/how-to-turn-facebook-post-commenters-into-customers) on HelloFresh’s Facebook posts. From there, the bot can answer questions, share coupon codes, and suggest recipes.

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_hidden_benefits_of_chatbots_1_1862743136/xs_hidden_benefits_of_chatbots_1_1862743136.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_hidden_benefits_of_chatbots_1_1862743136/sm_hidden_benefits_of_chatbots_1_1862743136.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_hidden_benefits_of_chatbots_1_1862743136/md_hidden_benefits_of_chatbots_1_1862743136.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_hidden_benefits_of_chatbots_1_1862743136/lg_hidden_benefits_of_chatbots_1_1862743136.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_hidden_benefits_of_chatbots_1_1862743136/xl_hidden_benefits_of_chatbots_1_1862743136.webp 1600w" width="1600" height="1046" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_hidden_benefits_of_chatbots_1_1862743136/original_hidden_benefits_of_chatbots_1_1862743136.webp" alt=""><figcaption>The HelloFresh chatbot has improved the brand's customer service.</figcaption></figure>

The result? HelloFresh’s [response times are down 76%](https://chatfuel.com/blog/hellofresh-reduces-support-wait-times-with-chatfuel-messenger-bot), which leads to lots of satisfied customers, as you can see from the [24,000 five-star reviews](https://www.trustpilot.com/review/hellofresh.com) HelloFresh now has.

## 4\. Chatbot data can inform your content marketing strategy

Content marketing is one of the most powerful ways to improve your search rankings. By identifying important questions that your target audience may have and answering them through great content, you demonstrate the authority and expertise of your brand. By optimizing this content with keywords related to these issues, you push your site up search engine rankings.

While keyword research can certainly help you find out what your customers are searching for, it’s sometimes easier to hear it straight from the horse’s mouth. That’s where chatbots come in, because they can directly learn more about what users need and are looking for through a friendly back-and-forth conversation or quiz. Right now, only [22% of organizations](https://www.intercom.com/blog/the-state-of-chatbots) are using chatbots to collect data. That means 78% are missing a huge opportunity to better inform their content marketing strategies.

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_hidden_benefits_of_chatbots_2_33404982ce/xs_hidden_benefits_of_chatbots_2_33404982ce.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_hidden_benefits_of_chatbots_2_33404982ce/sm_hidden_benefits_of_chatbots_2_33404982ce.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_hidden_benefits_of_chatbots_2_33404982ce/md_hidden_benefits_of_chatbots_2_33404982ce.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_hidden_benefits_of_chatbots_2_33404982ce/lg_hidden_benefits_of_chatbots_2_33404982ce.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_hidden_benefits_of_chatbots_2_33404982ce/xl_hidden_benefits_of_chatbots_2_33404982ce.webp 940w" width="940" height="788" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_hidden_benefits_of_chatbots_2_33404982ce/original_hidden_benefits_of_chatbots_2_33404982ce.webp" alt=""><figcaption>A food blogger could use a chatbot to find out what people are most interested in, and then optimize her blog accordingly.</figcaption></figure>

By collecting chatbot data, you’ll be able to discover the most commonly asked questions and biggest challenges that your customers face. These takeaways can guide your content strategy so that you have a clearer idea of the types of articles, guides, product videos, etc. that your customers will find useful. In turn, you’ll end up ranking higher for key search terms that are relevant to solving problems within your specific target audience.

## 5\. Chatbot data can improve your social media ad performance and ROI

We’ve already discussed how chatbots are great tools for getting to know your customers better. The good news is that this customer data can also help improve the performance of your social media ads. The more you learn about your audience, the more precisely you can target them.

Take Beauty Player, a Taiwan-based ecommerce shop for skincare products. At first, their ads were expensive and underperforming. But then [they launched a chatbot](https://chatfuel.com/blog/beauty-startup-sells-more-with-messenger-bot/) and started gathering data about their users that way. They used that data to create custom and Lookalike audiences for their Facebook ads. The result? The brand reduced their cost per conversion by more than half — from $8.30 to $4.06 —and got a 10x return on ad spend.

<figure><img><figcaption>Learn how to instantly send data about your chatbot users to Facebook Ads Manager to create Lookalike audiences.</figcaption></figure>

## 6\. Chatbots can encourage social sharing

Your social media strategy should strive to increase brand awareness by encouraging your audience to share your content for you. Known as the “snowball effect,” you’ll gain more traction when your fans share your posts since your content will then seen by their audiences too. It’s one of the most effective ways to build brand awareness quickly.

To get this effect started, [build a chatbot](https://youtu.be/D4n6VLQHE5U) that serves a useful purpose to your target audience. Then, encourage them to share the link to the Facebook bot with their friends, who are typically like-minded individuals.

The Taiwanese political party, Can’t Stop This Party, used this technique to great success. Founded by young people, the party wanted to urge other young voters to take part in the election. [They created a Messenger chatbot](https://youtu.be/D4n6VLQHE5U) that educates voters on the issues and reminds them to head to the polls on election day. The helpful, engaging, and interactive bot was a huge success with its initial user base, so those people shared it. As a result, more than 40,000 youth turned out to vote in the elections! That’s the power of social sharing.

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_hidden_benefits_of_chatbots_3_279d60832f/xs_hidden_benefits_of_chatbots_3_279d60832f.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_hidden_benefits_of_chatbots_3_279d60832f/sm_hidden_benefits_of_chatbots_3_279d60832f.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_hidden_benefits_of_chatbots_3_279d60832f/md_hidden_benefits_of_chatbots_3_279d60832f.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_hidden_benefits_of_chatbots_3_279d60832f/lg_hidden_benefits_of_chatbots_3_279d60832f.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_hidden_benefits_of_chatbots_3_279d60832f/xl_hidden_benefits_of_chatbots_3_279d60832f.webp 2080w" width="2080" height="1168" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_hidden_benefits_of_chatbots_3_279d60832f/original_hidden_benefits_of_chatbots_3_279d60832f.webp" alt=""><figcaption>The chatbot that Can't Stop This Party created to encourage young people to vote was a success, because its initial users shared it with their friends.</figcaption></figure>

## 7\. Chatbots can boost customer retention

Acquiring new customers can get expensive, since it’s common knowledge that you need [eight touch points](https://blog.hubspot.com/sales/the-ultimate-guide-to-prospecting-how-many-touchpoints-when-and-what-type#:~:text=With%20this%20in%20mind%2C%20eight,might%20be%20right%20for%20another.\)) with a prospect before you’ll get the sale. Of course, customer acquisition needs to be a part of every business’s strategy. But retention should be too, since it’s cheaper and more efficient to focus on recapturing past customers who have already proven they liked your product or service.

Netting return customers relies on a range of factors, including how well you know them, how personalized your services are, and how slick your sales process is.

-   Let’s consider **personalization** first. Nowadays, [most consumers](https://www.redpointglobal.com/wp-content/uploads/2019/03/RedPoint-Gaps-in-CX-White-Paper_3.20.19.pdf) expect businesses to personalize their services. That’s why most brands are now using personalization techniques in their customer retention strategies. And, as we’ve discussed, chatbots are ideal for this. In using more personalized customer service interactions like bots, [over half of business leaders](https://info.ada.support/hubfs/Ada%20Content%20Assets/Ada_Forrester%20Opportunity%20Snapshot.pdf?utm_campaign=Forrester%20Ops%20Report&utm_medium=email&_hsmi=72058063&_hsenc=p2ANqtz-_8dT3oFjo4tn0ZHnVAyoxnnQtGBh32IKMbpzmJKYgR-9vP9tI1a8ZL9PFhhl_AHLgxJd_xFFHeUoC_phoeoD6Rfn2FDA&utm_content=72058063&utm_source=hs_automation) have found that they’ve ended up with more loyal customers.

-   Secondly, consider the **user** **experience** of your sales process. Is it easy to buy (and buy again) from your brand? Consider that [a third of retailers](http://f9e7d91e313f8622e557-24a29c251add4cb0f3d45e39c18c202f.r83.cf1.rackcdn.com/RTP_RT208_SURV_CustomerAcquisitionRetention_July_2019_Final.pdf) say it’s hard to retain customers due to their long sales cycles. What’s the correlation? It’s simple: Customers don’t want to buy from companies who make it difficult to purchase their products. The process needs to be fast, smooth, and efficient for the shopper.


That’s where chatbots come in again. Messenger bots have the power to ease friction in the buying process, making it easy for customers to buy again. Check out [the story of Photobooth Deluxe](https://chatfuel.com/blog/ecommerce-entrepreneur-uses-chatfuel-bot-to-automate-over-100-000-in-sales/), for example. Recognizing that 95% of its customers came through Facebook, the photobooth company switched out its slow, manual ordering method for a super-efficient Facebook chatbot which can handle the whole process. In doing this, the brand was able to automate over $100,000 of orders within a few months, all because their bot made the repeat-buying process easy for customers.

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_hidden_benefits_of_chatbots_4_c393941925/xs_hidden_benefits_of_chatbots_4_c393941925.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_hidden_benefits_of_chatbots_4_c393941925/sm_hidden_benefits_of_chatbots_4_c393941925.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_hidden_benefits_of_chatbots_4_c393941925/md_hidden_benefits_of_chatbots_4_c393941925.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_hidden_benefits_of_chatbots_4_c393941925/lg_hidden_benefits_of_chatbots_4_c393941925.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_hidden_benefits_of_chatbots_4_c393941925/xl_hidden_benefits_of_chatbots_4_c393941925.webp 820w" width="820" height="1040" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_hidden_benefits_of_chatbots_4_c393941925/original_hidden_benefits_of_chatbots_4_c393941925.webp" alt=""><figcaption>The photobooth company's chatbot reminds repeat customers when it's time to reorder printer supplies, and lets them complete the order in a few taps.</figcaption></figure>

## A chatbot is a multi-purpose tool for your business

As you can see, the function of a Chatfuel bot reaches far beyond simple customer service inquiries. Chatbots can now help to inform, shape, and amplify your SEO, content marketing, social media marketing, and more to help you boost brand awareness and drive sales.

[Sign up for your free Chatfuel account](https://dashboard.chatfuel.com) to start building a Messenger chatbot for your business today.

Chatbots are known for answering questions and boosting sales, but they can also help with SEO, content marketing, ads, and more.

7 Hidden Benefits of Chatbots for Business

When you buy a new car, you decide which add-ons you want it to have. From an upgraded engine to a state-of-the-art navigation system, the add-ons you choose make your car more powerful and useful. When it comes to chatbots, the same idea applies.

You can [build a basic chatbot in five minutes](https://www.youtube.com/watch?v=xr8kmZ-oG_8&t=72s). But to make it more powerful, you’ll want to incorporate some add-ons. While many no-code add-ons are available for your Chatfuel bot (like artificial intelligence and [Zapier integrations](https://chatfuel.com/blog/a-marketing-automation-love-story-chatfuel-zapier)), there are developer solutions too. The JSON API for your (or your customer’s) chatbot is easily the most popular of these.

## What is the JSON API?

JSON stands for Javascript Object Notation. It’s one of the most commonly used formats for data transfer for fetching real-time data from one source, bringing it back, and displaying it in another.

Data in the JSON format is passed from place to place via a fetching tool called an API. So the JSON API lets you fetch dynamic data from another server for use in your bot.

Imagine an API, like a phone line, a way for two separate entities to communicate directly. Your bot picks up the phone, calls whatever server it needs data from, and asks for it. The server answers and gives the bot the data they need in JSON format.

In Chatfuel, the API for JSON takes the form of a plugin. Here’s a simple breakdown of how the free JSON API plugin works in a bot flow:

1.  A user is chatting with your bot.

2.  The user gets to the point in the flow where you’ve placed the JSON API plugin.

3.  This plugin triggers your bot to use the API to ‘call’ the external server you specified when you set up the plugin. So it can receive the data it needs (in JSON format).

4.  The bot brings that JSON-formatted data back to Chatfuel.

5.  Chatfuel renders the data for the Messenger interface so the user can see or use it for some practical application in the flow.


Though it sounds time-consuming, all five steps happen more or less instantly. Note that coding knowledge is required to use the JSON API.

## Why use the JSON API in your bot?

Simply put: because it allows you to build better bots. Let’s say, for instance, that you have a Facebook chatbot that tells users the current price of 100 different stocks. This functionality is only possible to set up with the JSON API. You’d have to create 100 different blocks in your bot, one for each stock.

Next, you’d have to look up and manually enter each price. Plus, you’d have to manually change the price in your bot when any stock changes, even by a dollar. Since stock prices fluctuate constantly, your chatbot would be outdated.

But with the JSON API, your bot could fetch information from a server that has up-to-date stock prices at all times. That way, any time a user asks your bot for the price of a particular stock, they’ll be getting fresh data on the spot.

**With JSON API, your Messenger bots:**

-   **Save your time.** It allows them to do even more on autopilot and with less manual work from you.

-   **Are more helpful to users.** They can provide more relevant information to users than a chatbot that only deals with static data.

-   **Provide a more personalized experience.** An everyday use for the JSON API is to fetch the current day or time in a certain time zone (like the user’s). That means it’s possible to personalize any user’s chatbot experience making it extra relevant and memorable.


To put JSON in even more concrete terms, let’s look at its key use cases for Facebook Messenger and Instagram.

## Top use cases for the JSON API

So you’re building a chatbot for your or your customer’s business. If you want to equip it to do any of the following tasks, use the JSON API. Let’s break it down by use cases for eCommerce, sales and marketing, advertising, and others.

### eCommerce

Once you integrate your eCommerce store with your Chatfuel bot, you can do things like:

-   **Display your store’s real-time inventory.** Using a [product-recommendation chatbot](https://chatfuel.com/blog/whisky-brand-triples-conversion-rates-with-gift-recommendation-chatbot) for your eCommerce store? Imagine the user’s frustration if they went to your site to buy the suggested item and found it was out of stock. A prime JSON API example would be to use the API plugin to link directly to your inventory database. That way, the bot will only show available items.

-   **Show up-to-date product images.** If you have a large inventory of products, manually uploading all the different photos for each to your bot would be seriously time-consuming. But, as another JSON API example, you could link your Facebook bot to your photo database. That way, whenever a user asks to view a specific product, the chatbot will show the latest photos from the database. This use case works great for displaying user-generated content that’s constantly changing and being updated, too.

-   **Enforce a limited-time offer.** Imagine you’re running a short-term sale for your store. The JSON API can track the time, so your bot will stop offering the promotion once it has expired. You won’t have to manually delete those blocks in the bot when time is up, but customers won’t be able to redeem offers when they’re no longer valid.


### Sales and marketing

-   **Add bot user information to your CRM or EMS**. Messenger chatbots make [excellent tools for lead generation](https://chatfuel.com/blog/marketing-agency-uses-messenger-bots-to-deliver-high-quality-leads-for-clients). So another answer to the question ‘what is JSON used for? ’ would be: sending that lead information directly to your third-party database. If you’re gathering email addresses, you can use the JSON API to send them right to your email marketing solution. If you’re gathering complete lead information for future follow-up, you can use the JSON API to send those details right to your CRM.

-   **Display new content from your site in your bot.** Add JSON API to your chatbot to display the most recent posts from your blog or make the latest news articles available for them to browse. So that your bot can instantly fetch new content from your website and display it to users. Set up a WordPress JSON API if your content is hosted there, for example.

-   **Let users schedule appointments**. You can use the JSON API to fetch information about your availability. Users can only book times that fall within your parameters. For example, you can set your available hours and days, make a mandatory buffer so appointments can’t be scheduled at short notice, and more. Then, of course, you can also use the API to link to your calendar so the user can actually schedule the appointment.


### Advertising

-   **Use JSON API to connect your chatbot with your ads.** That way, you get even better results: generate more leads, collect and export their data, encourage them to purchase, and more. The reason is simple — your chatbot instantly communicates with people who click on your ads and shows interest in your brand and products.


### Other use cases

-   **Share score updates for live sporting events**. The Golden State Warriors, a Chatfuel customer, did this for their fan chatbot. As a prime JSON API example, their bot fetches real-time scores for games in progress. That means users can view the most up-to-date news about the game at any time via the Facebook Messenger chatbot.

-   **Display up-to-date stats for coronavirus infections**. Messenger bots have been used for this purpose since the COVID-19 pandemic began. They can connect to real-time information sources using the JSON API to display current infection rates for different cities or countries.

-   **Offer current weather information**. Weather, API, JSON: three words on this topic that commonly go together. Suppose you want your Facebook bot to give up-to-date information about current weather and the latest forecasts. In that case, you can use a free weather API for JSON. Use the plugin in Chatfuel to link your bot to a weather database, so it can always return the most recent information to users.


## How to set up the JSON API in your chatbot

The instructions for setting up the JSON API in your Messenger chatbot vary widely based on what you’ll be using it for. Remember, this is a developer plugin that requires coding knowledge. We recommend visiting our [Help Center](https://docs.chatfuel.com/en/articles/735122-json-api?utm_landing=blog-posts%2Fjson-api-examples) or watching the webinar below to get started.

<div class="iframe-wrapper" width="100%" height="250px"><iframe src="https://www.youtube.com/embed/5_zuJPPY7PA" frameborder="0" allowfullscreen="false" width="640" height="480"></iframe></div>

## Use the JSON API to take your chatbot to the next level

Marketing automation takes on a new meaning when the JSON API is involved. This Chatfuel plugin gives developers the power to connect chatbots to outside data sources, making for a more valuable and automated experience for your business and customers.

It’s time to start building a bot for your business. [Sign up](https://chatfuel.com/?utm_landing=blog-posts%2Fjson-api-examples) for your free Chatfuel account to get started with the first 50 conversations on us.

Wondering how to use the JSON API in your chatbot? Look no further for instructions and JSON API examples. When you buy a new car, you decide which add-ons you.

Use the JSON API to build incredibly powerful chatbots

The secret to taking your business to the next level: marketing automation. Here's how to do it with Chatfuel + Zapier automation software.

Marketing automation love story: Chatfuel + Zapier

Users not only chat with family and friends via messengers. They also contact brands to learn more about products and services, make purchases, and book appointments. As a result, businesses use messengers to tell about their brands and products, offer customer support, collect clients’ feedback and sell more. According to [a Facebook study](https://www.facebook.com/business/news/insights/more-than-a-message-the-evolution-of-conversation), 53% of consumers are more likely to shop with a business they can message. With the Facebook Messenger automation, you can create a consistent, helpful, constantly available presence on multiple channels.

A chatbot fills the gaps and appears in places where your target audience spends time: in Facebook feeds, on Instagram, or your website. Users enjoy your brand’s constant availability by interacting with the familiar interface on various channels. This article will explore why the brand’s website should be the first place you embed automation. We will compare the Website Messenger bot and a traditional website chat window. And we will show you how to set up a Messenger bot on your website in a few clicks.

## How a Messenger bot looks on your website

There are 2.9 billion Facebook Messenger active users, ranked by the number of users in 2022. They are familiar with its interface and know how it works. Instead of creating a chat window on your website, you let your clients use Messenger to reach out to you. After adding, a Messenger logo appears on your website. Then, users click it and open a conversation with your bot. That way, users engage with your chatbot directly on your website and have a long-form interactive conversation. With Chatfuel, you use Messenger automation for different purposes, depending on your industry and needs.

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_add_a_messenger_chatbot_to_your_website_0_b8024f2012/xs_add_a_messenger_chatbot_to_your_website_0_b8024f2012.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_add_a_messenger_chatbot_to_your_website_0_b8024f2012/sm_add_a_messenger_chatbot_to_your_website_0_b8024f2012.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_add_a_messenger_chatbot_to_your_website_0_b8024f2012/md_add_a_messenger_chatbot_to_your_website_0_b8024f2012.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_add_a_messenger_chatbot_to_your_website_0_b8024f2012/lg_add_a_messenger_chatbot_to_your_website_0_b8024f2012.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_add_a_messenger_chatbot_to_your_website_0_b8024f2012/xl_add_a_messenger_chatbot_to_your_website_0_b8024f2012.webp 2080w" width="2080" height="1168" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_add_a_messenger_chatbot_to_your_website_0_b8024f2012/original_add_a_messenger_chatbot_to_your_website_0_b8024f2012.webp" alt="Free chat on your website by Messenger "><figcaption>Messenger window on a website</figcaption></figure>

## Who should add a chatbot to their websites

A Messenger chatbot has two prominent use cases: automating FAQs and product recommendations. You can set up multiple conversational scenarios on different pages of your website. That way, each conversation with your chatbot will be more relevant to a user. For example, clients take a quiz on your product page, get a personalized recommendation, and buy your product. And on your page for wholesalers, clients enter a different business-to-business conversation.

You can make all interactions with every person who visits your website meaningful. Share information, answer questions, recommend products, and guide visitors through a conversion. Whatever works [for your business.](https://chatfuel.com/blog/top-9-reasons-your-business-needs-a-chatbot) Here are some use cases of how our clients from different industries used Messenger automation:

-   [Beauty salons](https://chatfuel.com/blog/messenger-chatbot-for-salon-or-beauty-business) — for appointments. ️

-   [Nonprofits](https://chatfuel.com/blog/9-reasons-your-nonprofit-needs-a-chatbot) — for fundraising.

-   [Shopify merchants](https://chatfuel.com/blog/9-reasons-your-ecommerce-business-needs-a-chatbot) — to sell products.

-   [Influencers](https://chatfuel.com/blog/personal-chatbots) — to communicate with their fans.


## How to set up a free Messenger bot on your website

A Messenger chatbot on your website is a point where users start a conversation with your bot. In Chatfuel, we call them Entry Points. To add a Messenger bot to your website, you’ll need to set up a Customer Chat Entry Point:

1.  Go to Automation → Flows and create a Customer Chat Entry Point.

2.  Click next to the Messenger symbol to open a settings panel.

3.  Click Copy Code.

4.  Paste the copied code into your website.


Ensure to toggle the switch on to activate the Entry Point and insert the code right after the opening tag on each page where you want the plugin to appear. Plugin — is an extension that adds new functions to a host program. For example, you add a Customer Chat Plugin to your website by pasting the copied code into your website. Now your customers can interact with your business anytime they see a familiar Messenger logo. See the detailed tutorial on adding a Messenger chatbot [here](https://docs.chatfuel.com/en/articles/5573653-add-a-chatbot-to-your-website).

## How a website chatbot works

Visitors see a Messenger window on your website, inviting them to engage. If they decide to begin the chat, they continue with their Facebook account or as a guest:

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_add_a_messenger_chatbot_to_your_website_1_80789bcfea/xs_add_a_messenger_chatbot_to_your_website_1_80789bcfea.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_add_a_messenger_chatbot_to_your_website_1_80789bcfea/sm_add_a_messenger_chatbot_to_your_website_1_80789bcfea.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_add_a_messenger_chatbot_to_your_website_1_80789bcfea/md_add_a_messenger_chatbot_to_your_website_1_80789bcfea.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_add_a_messenger_chatbot_to_your_website_1_80789bcfea/lg_add_a_messenger_chatbot_to_your_website_1_80789bcfea.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_add_a_messenger_chatbot_to_your_website_1_80789bcfea/xl_add_a_messenger_chatbot_to_your_website_1_80789bcfea.webp 2080w" width="2080" height="1168" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_add_a_messenger_chatbot_to_your_website_1_80789bcfea/original_add_a_messenger_chatbot_to_your_website_1_80789bcfea.webp" alt="Messenger chat interface on website"><figcaption>Messenger interface after visitors begin the chat</figcaption></figure>

### With Facebook account

When users choose this option, they let your bot use their Facebook profile data. For example, name and timezone so that your automation personalizes the chat using [attributes](https://docs.chatfuel.com/en/articles/5573554-attributes). In addition, the chat’s history is saved in users' Messenger, and they can continue the conversation later via Messenger. For example, users decide to do it after leaving your website. In that case, all their previous interactions with the bot on your website will be accessible.

### As a guest

When users choose a Guest mode, a temporary guest account is created. Your bot doesn’t get their Facebook account information. You can’t message guest users after they end a chat with your bot or after 24 hours from creation, depending on which came first. The conversation remains in your inbox until you delete it.

We recommend creating different flows for guests and logged-in users. For example, you only have one flow, personalized with attributes. However, since your bot doesn’t have access to a guest user’s profile data, it can’t fill in values for the attributes. The result could be an incomplete or even confusing experience for that user. With the Customer Chat Entry Point, you can create two different flows for logged-in and guest-mode users.

## Website Messenger bot VS. Traditional website chat window

Both aim to inform or assist visitors and move them along the funnel. But a Messenger chat window has several unique advantages:

-   **A channel for future communication.** Once a logged-in user responds to your website Messenger bot, you’ll be able to reach them via bot again in the future. Gather their contacts with the Chatfuel plugins and Export data [from the chatbot to Google Sheets](https://docs.chatfuel.com/en/articles/2708726-export-data-from-chatfuel-to-google-sheets).

-   **Seamless conversations.** A traditional website chat starts from scratch every time, even if the same user comes back to your website. With a Messenger bot, the conversation has context. Users logged into Facebook see the previous messages exchanged with your bot. Also, they can chat with your bot via Messenger even after leaving your website.

-   **Access to profile information.** Once users continue the conversation with your bot with Facebook, you can access their profile information in the [People tab](https://docs.chatfuel.com/en/articles/1575151-people-tab?utm_landing=blog-posts%2Fadd-a-messenger-chatbot-to-your-website) in Chatfuel. Use this data to segment users with attributes, and [retarget them](https://chatfuel.com/blog/sponsored-messages-guide-to-reengaging-chatbot-subscribers) accordingly later.

-   **Improved user experience.** Users recognize the familiar interface of Messenger and enjoy that same rich media experience.

-   **Full chatbot functionality.** Any functionality you build into your bot is available on your website, including the ability to [hand over the conversation](https://docs.chatfuel.com/en/articles/849315-live-chat?utm_landing=blog-posts%2Fadd-a-messenger-chatbot-to-your-website) to a live agent to close the deal.


## Get more value from your website traffic

Embedding a chatbot window on your website is a game-changer. Earn many more conversions using a bot to guide your website visitors down the funnel instead of leaving them to browse and learn about your brand on their own. [Sign up](http://dashboard.chatfuel.com/?utm_landing=blog-posts%2Fwelcome-message-best-practices&lng=en) to get started with Chatfuel today.

Earn many more conversions using a bot to guide your website visitors down the funnel. This article about how to add a bot to your website

Add a free Messenger bot to your website in 4 steps

As a chatbot automation platform trusted by 7m+ businesses, we know how to keep customers engaged. But unfortunately, complex automation puzzles them, and elaborate algorithms annoy them. As a result, they tend to leave unless they feel a connection. So we’ve asked three Chatfuel bot builders to share some basic rules to win your shoppers’ attention and take them further down the funnel.

To implement these tips in your bot-building process, open your Chatfuel account or [create a new one](https://dashboard.chatfuel.com). It’s quick and free.

## Personalize your bot

> “It’s impossible to operate without a human touch at times. With automation, your business can set up rules to funnel high-priority conversations to the live agent. For instance, if your customer has a specific question or needs some thorough guidance.” — says Nick, the Head of Product.

Create a warm atmosphere for users. Here’s how you can make your conversation friendly:

-   Address to users by name. Having the first name personalization increases your click-through rate from 5.8% to 7%. Chatfuel allows you to do that via [User Attributes](https://docs.chatfuel.com/en/articles/5573554-attributes).

-   Speak in customers' language. [Set the user’s language](https://docs.chatfuel.com/en/articles/2931038-multiple-languages) automatically based on their \[locale\] attribute or let them pick it on their own with buttons or quick replies.

-   Be cool. If that corresponds to your brand voice, break the ice with emojis, gifs, and images.


Remember to monitor your bot performance. Сheck your ideas from time to time and improve your communication to know your customers better. With [Analyze Tab](https://docs.chatfuel.com/en/articles/838404-tracking-performance), you’ll be able to understand their needs, questions, and concerns to provide personalized answers.

## Keep it simple for users

The users should understand what they need to do from the start. Otherwise, [they’ll leave](https://link.springer.com/article/10.1007/s41233-020-00033-2), and you won’t be able to engage them in your activities. According to Quality and User Experience journal 2020, customers had to adapt their way of expressing themselves to be understood by the chatbot or stop using it.

> “Contemplate on the first and the last steps. Think of what a user might ponder about in this journey and give them coherent answers.Then, invent the algorithm the user should follow and lay out all the tools they would require.” — Katie, the Content Team Lead, recommends

-   Provide quick replies, buttons, galleries, and Save User Input plugins.

-   Add a button to redirect users to your website, the bot’s main menu, or FAQs at your discretion.

-   Give instructions for newbies. The first time your bot offers options like buttons or quick replies, instruct them on how to choose one. Add a message for a user that they can select one of the pre-filled responses instead of typing in. Something simple like “Tap one of the buttons below”.

-   Create a menu that users can always come back to. For example, if your bot opens with a helpful main menu, make sure you have created an [AI rule](https://docs.chatfuel.com/en/articles/828883-keywords) that will allow this. Or, set up a Persistent Menu at the bottom of the Messenger chat window. It has shortcuts to different parts of your bot.


<figure><img width="888" height="1920" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/bot_building_time_saving_tips_and_tricks_0_1c294e7147/bot_building_time_saving_tips_and_tricks_0_1c294e7147.gif" alt="Simple navigation example"><figcaption></figcaption></figure>

## Turn monologues into interactions

> “If you’re chatting with someone who carries on the conversation by rambling on and on, you don’t feel heard or valued. If your chatbot drones on like this, users might feel uninvolved, unimportant, and will likely leave.” — shares Nat, the Product Marketing Manager

The conversation should feel more like two friends texting each other rather than a robot returning a query. Otherwise, a chatbot conversation loses its power and becomes nothing more than boring marketing material. For conversational marketing to work, there must be a proper conversation.

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_bot_building_time_saving_tips_and_tricks_1_c8bf062300/xs_bot_building_time_saving_tips_and_tricks_1_c8bf062300.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_bot_building_time_saving_tips_and_tricks_1_c8bf062300/sm_bot_building_time_saving_tips_and_tricks_1_c8bf062300.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_bot_building_time_saving_tips_and_tricks_1_c8bf062300/md_bot_building_time_saving_tips_and_tricks_1_c8bf062300.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_bot_building_time_saving_tips_and_tricks_1_c8bf062300/lg_bot_building_time_saving_tips_and_tricks_1_c8bf062300.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_bot_building_time_saving_tips_and_tricks_1_c8bf062300/xl_bot_building_time_saving_tips_and_tricks_1_c8bf062300.webp 2080w" width="2080" height="1168" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_bot_building_time_saving_tips_and_tricks_1_c8bf062300/original_bot_building_time_saving_tips_and_tricks_1_c8bf062300.webp" alt="No more monologues"><figcaption>Short inquiries and pictures make the chatbot experience more interactive</figcaption></figure>

-   Avoid large texts that require no input from the user. Your Messenger chatbot should encourage frequent user participation. Use Buttons and Quick Replies to promote user interaction and show that you value their information in this dialogue. The point is to give users an easy way to stay engaged. Save bigger blocks of text for your blog or landing page.

-   Stick to the point. Texts in your bot should be concise, engaging, and eye-catching.

-   Keep it going. Offer your bot’s users options for engagement.


If you think that’s difficult — we’ve got you covered. With Chatfuel, you’ll access free templates, Help Center, and expert advice for the best experience with automation. [Sign up](https://dashboard.chatfuel.com) today and watch your conversion rate skyrocket.

Looking to build better bots more efficiently? We’ve asked three Chatfuel bot builders to share some basic rules. As a chatbot automation platform trusted by.

How to Make Chatbots More Engaging for Customers

You probably have heard the old saying *first impressions last*. When it comes to business, this formula works too. Consumers with positive first impressions are more likely to select the innovation than consumers with neutral or negative impressions. So, you only have one opportunity to make a great first impression with customers.

At the offline store, customers' first impression can base on your window displays or the sales manager greeting them. It is the first moment the consumer is reaching out to you. And, if no one is there to greet and assist them, that first impression may be the last. And potential customers will leave your store and probably never come back.

Nowadays, more people prefer online shopping over offline. According to [Meta’s studies](https://www.facebook.com/business/news/insights/understanding-the-shopping-journey-of-the-connected-consumer), 55% of users buy products online, and 54% of shoppers use Messenger for purchasing online. That makes each interaction with your potential customer crucially important. Users' first impression of your businesses might depend on the very first message they receive from you. In this article, you’ll learn how to create an engaging Welcome Message for your Facebook Messenger and see some inspiring examples.

## What is a chatbot Welcome Message

Welcome Message is the first message your Facebook chatbot sends to users. It generally includes a warm greeting, basic information about your business, and options to engage and continue the conversation. It is similar to a website homepage: the first place a prospect lands when they want to learn more about your brand and what you have to offer.

To set up a Facebook welcome message, you can use their built-in feature, [Instant Replies](https://www.facebook.com/help/1615627532020480). It allows plain-text responses. While this option works for many businesses, the functionalities of Chatfuel’s Welcome Message have the power to be more engaging. For example, you can use exciting media content and make conversations with your customers more interactive by using buttons.

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_welcome_message_best_practices_0_e81a1485e5/xs_welcome_message_best_practices_0_e81a1485e5.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_welcome_message_best_practices_0_e81a1485e5/sm_welcome_message_best_practices_0_e81a1485e5.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_welcome_message_best_practices_0_e81a1485e5/md_welcome_message_best_practices_0_e81a1485e5.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_welcome_message_best_practices_0_e81a1485e5/lg_welcome_message_best_practices_0_e81a1485e5.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_welcome_message_best_practices_0_e81a1485e5/xl_welcome_message_best_practices_0_e81a1485e5.webp 2080w" width="2080" height="1168" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_welcome_message_best_practices_0_e81a1485e5/original_welcome_message_best_practices_0_e81a1485e5.webp" alt="What is a chatbot Welcome Message"><figcaption>А chatbot Welcome Message</figcaption></figure>

## What you can do with Welcome Message

### Greet your prospectives

For Chatfuel bots, you can automatically import each Facebook user’s publicly available profile information. That way, your bot can address each person by name. To do this, type two open brackets (“{{”) inside a text block. For example, you could have your bot say, “Hi, {{first name}}! 👋”.

### Introduce your brand and products

Your bot can briefly [introduce itself](https://chatfuel.com/blog/chatbot-names) and give users an idea of how it can help them. For example, it could say: “I’m Gigi, the personal shopping bot for this store. I’m here to help you find your perfect pair of jeans”.

### Guide your clients

You can ask users a question and let them answer by clicking on a button. For example, in a [restaurant chatbot](https://chatfuel.com/blog/chatbots-for-restaurants), such buttons could be Reserve a table or Schedule Now.

### Let users pick a language

With Welcome Message, you can let users choose the bot’s language by clicking buttons. Read more about adding buttons and other media assets to your automation [here](https://docs.chatfuel.com/en/articles/925465-media-assets).

## How to create a Welcome Message

You can send different greeting messages depending on the way users start a conversation with your bot. For example, they can enter your bot after commenting on your posts or through Facebook Ads with Messenger destination. Based on it, you’ll have to choose an [Entry Point](https://docs.chatfuel.com/en/articles/5571042-entry-points) later.

### To get started

1.  Go to Automation → Flows tab.

2.  Press **+** on the right. Then select Add Messenger flow from the list.

3.  Choose an Entry Point. It will appear under the first block in your flow (starting point). Now you have two blocks.

4.  Use the starting point block to create a Welcome Message. Press **+** Add Content to set it up. There you’ll see two options: **Content Blocks** and **Collect User Data**.


### Content Blocks

With Content Blocks, you can make users’ experiences interactive and efficient. There are multiple options:

*Text + Buttons* lets you create a text message and a button selection to greet and guide users. The buttons can be customized, too. For example, you can edit button names and actions after users press each button: continue the flow, call phone, open URL, or Schedule Calendly event. To make it work, make sure that all buttons lead to a block, so the users won’t get in a dead-end after clicking them.

*Typing animation* lets you make a conversation with your bot look more natural to users.

*Media content* (images, your product gallery, audio or video files) lets you can make your automation attractive and informative.

### Collect User Data

It is the second option in the **+** Add Content section of the starting point (and other blocks). If you wish to get users' contact information right away, you can use it from the Welcome Message. You can collect their answers, emails, phones, date and time info.

### To set up and test

When you set up an Entry Point, you’ll have to select the Get Started button or FAQs to greet and assist users. Note that you’ll have to connect them to the following blocks to activate these options. That way, users will move to the next point of the conversation. You can choose the desired block to appear to users after pressing a button. For example, you can create a Product Gallery Content Block to show your catalog or menu.

Before launching, make sure you activate the Entry Point. To check if it works as you want it to, use the option Test this flow. Then, you can see the whole path of your automation from the users’ perspective and fix it if needed. That way, you can create an outstanding Welcome Message and give all consumers a positive first impression.

## Chatbot Welcome Message examples

Let’s look at some Facebook Messenger greeting examples from our clients. Then, you can use them as an inspiration for your Welcome Message.

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_welcome_message_best_practices_1_8c5464d519/xs_welcome_message_best_practices_1_8c5464d519.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_welcome_message_best_practices_1_8c5464d519/sm_welcome_message_best_practices_1_8c5464d519.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_welcome_message_best_practices_1_8c5464d519/md_welcome_message_best_practices_1_8c5464d519.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_welcome_message_best_practices_1_8c5464d519/lg_welcome_message_best_practices_1_8c5464d519.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_welcome_message_best_practices_1_8c5464d519/xl_welcome_message_best_practices_1_8c5464d519.webp 2080w" width="2080" height="1168" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_welcome_message_best_practices_1_8c5464d519/original_welcome_message_best_practices_1_8c5464d519.webp" alt="Chatbot Welcome Message examples"><figcaption>Chatbot Welcome Message examples</figcaption></figure>

## Tips

### Keep it clear

We recommend using easy-to-read sentences that get right to the point. The users will get as brief info about your brand and products in the conversation as possible. Make sure that your text doesn’t have spelling errors and grammar mistakes. Such details can ruin the perception of your business.

### Add human-like spirit

To engage users, make the conversation with your chatbot look natural. You can use typing animation to pace the conversation and give users time to read the messages. Also, you can use emoji if it’s appropriate for your audience. Keep the welcoming tone that can help put users at ease — especially if they’re new to bots.

### Make it credible

Create your greeting message to look and sound professional. Choose visual and text content that is high-quality, engaging, and evoke an emotional response that reinforces your brand.

## Start building your bot today

With Chatfuel, setting up and using automation is easy. Now that you know how to create an excellent Welcome Message, you’re ready to build a no-code Messenger chatbot yourself. [Sign up](https://dashboard.chatfuel.com) today to get started.

In this tutorial, I will explain what you can do with Welcome Message with examples and how to create your own Welcome Message

How to create the most effective chatbot Welcome Message

From Apple’s Siri and Amazon’s Alexa to C-3PO and WALL-E, robots are real, and features have names. When it comes to automation, the same rule applies. Some businesses simply use their company title as their bot’s name. Read on for our top tips and key considerations if you wonder how to create a unique name for your chatbot.

## Why unique bot name matters

Distinctive and unique names help companies [stand out from the crowd](https://www.researchgate.net/publication/262850863_Naming_businesses_Names_as_drivers_of_brand_value). However, your first priority should be creating a [functional bot](https://chatfuel.com/blog/chatbot-for-customer-service) to assist users in solving a problem or answering their questions. A great name can make your bot:

-   **Approachable.** Chatbots are still a relatively new technology, so pick a name that feels personable instead of intimidating. For example, Siri sounds more warm and friendly than Apple Smartphone Robot. Chatbot’s name should welcome and even intrigue users.
-   **Memorable.** If customers are looking for your bot in their inbox, a unique name will make it easier to find. For example, a bot that offers tips and advice on dog training can be easily found as BarkBot rather than Dog Obedience Bot.

## Four different ways to name your bot

The type you select depends on your industry, the tone of voice of your business, the purpose of your bot, and how you want customers to see your brand. Here are a few common categories of chatbot names:

1.  **A human name,** like Lisa or Michael. These names are often suitable for banking, tax, or medical services. They are formal and don’t distract from the topic at hand.
2.  **A robot name,** like Bolt or Alpha, clarifies that the user is chatting with a non-human being, which can help avoid any confusion. You might consider a robot name if you’re in an industry like tech, education, or finance.
3.  **A descriptive name,** like Calorie-TrackBot, helps users build healthy eating habits or Book Club Bot for one that offers book recommendations. The advantage of this naming style is that the user already understands the bot’s purpose before interacting with it. Although these names aren’t always as personable and approachable, their clarity may appeal to some users.
4.  **A clever name,** like Penny for a personal-finance advice chatbot or PAM as a name for a bot that provides **P**rayer **A**nd **M**editation tips. This type of chatbot name is best for businesses in the travel, fitness, food, or beauty industries. A clever name ensures that your bot stands out and can make your brand and industry more approachable.

## How to choose good bot name

Although it’s possible to change your chatbot’s name, it’s best to pick a great one the first time so you don’t have to confuse users by updating it later. Keep these tips in mind as you make your choice:

-   **Reflect your brand voice.** Your bot’s name and persona should [match your brand voice](https://chatfuel.com/blog/craft-a-brand-voice-that-converts) or how your business communicates typically with prospects and customers. Suppose your blog, social media pages, and customer support messages are full of puns and emojis. In that case, it makes sense to give your automation a clever name and a casual persona. If not, you lose consistency, decrease brand recognition, and might confuse your users.
-   **Descriptive, but not dull.** Give your Facebook chatbot a name that gives a clue about its function but is not too descriptive and dry. For example, Travel Deals and Booking Bot isn’t very engaging. Instead, consider names like Dr.Travel or Global Adventure Bot to instantly show the idea and not tell about the concept.
-   **Have your bot introduce itself.** If you give your bot a human-like name, users might think they’re dealing with a human. Make your bot let users know it’s a bot to avoid it. Chatfuel’s [handover protocol](https://docs.chatfuel.com/en/articles/2912153-conversation-handover) automatically notifies the users when a human agent takes over for your chatbot at any point. That way, users always know whom they’re chatting with.

## Add your idea to a chatbot names list

A suitable name might be just the finishing touch to make your automation more engaging. If you don’t have a Messenger chatbot yet — [sign up](https://dashboard.chatfuel.com/sign-up) today. It’s free and easy to get started with Chatfuel.

Read about why your chatbot’s name matters and how to choose the best one. We've prepared different ways and ideas to name your bot.